Part-Time Fashion Consultant - Ferragamo, Dubai Mall (Emiratisation)

Role Overview

Part-Time Fashion Consultant at Chalhoub Group, Ferragamo, Dubai Mall. This position is open under the Emiratisation program.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands in luxury, fashion, beauty, and art de vivre categories. The Group has expanded expertise into luxury watches, jewellery, and eyewear. Chalhoub Group operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries, employing 14,000 skilled professionals. The Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse," an innovation hub and accelerator for start-ups and small businesses. Chalhoub Group is committed to sustainability, embedding it at the core of business strategy, and is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experience and supporting the implementation of CRM, CX and other key customer and people initiatives in-store.

Key Responsibilities

Sales & Performance

• Drive sell-throughs within the store.
• Achieve individual and collective sales targets.
• Provide pre-buying feedback on products.

Customer Experience & Data

• Collect data on customer behaviour, top sellers, and slow movers for business reviews.
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Support in-store CX initiatives.
• Provide input on what is working well and what is not working well within the store.
• Drive client relationships within an omni-channel approach.

Loyalty & Marketing

• Promote loyalty program (MUSE) and stay up-to-date with app offerings.
• Support with in-store marketing events and activations.
• Keep abreast of all brand social media activities and campaigns.

Operations & Compliance

• Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect are conducted within SLAs (Service-level Agreement).
• Drive eNPS through people experience initiatives and culture.

Qualifications & Experience

• Strong English communication skills.

Additional Information

• Contract type: Part-time.
• Benefits include health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
• Learning and development opportunities and exposure to different assignments within role or through internal mobility are available.
• Chalhoub Group is committed to inclusion and diversity and welcomes all applicants without regard to gender, age, race, religion, national origin, or disability status.