Part-Time Fashion Consultant - Carolina Herrera, Dubai Mall (Emiratisation)

Role Overview

Part-Time Fashion Consultant at Carolina Herrera in Dubai Mall, Chalhoub Group. This position is part of an Emiratisation initiative.

Company Overview

Chalhoub Group is a luxury retail and distribution company operating across the Middle East for over six decades. The Group manages a portfolio of eight owned brands and over 300 international brands across luxury, fashion, beauty, watches, jewellery, and eyewear categories. It operates over 750 experiential retail stores, online platforms, and mobile apps across seven countries with 14,000 professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group established "The Greenhouse," an innovation hub and accelerator for regional and international start-ups and small businesses. Sustainability is embedded in the Group's business strategy; it is a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

Role Purpose

As a Fashion Consultant, you will achieve individual and collective sales targets while delivering exceptional guest experiences and supporting the implementation of CRM, CX, and key customer and people initiatives in-store.

Key Responsibilities

Sales & Guest Experience

• Achieve individual and collective sales targets
• Drive sell-throughs within the store
• Deliver exceptional guest experience at every interaction

Customer Relationship Management

• Drive client relationships within an omni-channel approach
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings
• Ensure click and collect are conducted within service-level agreements (SLAs)

Business Intelligence & Feedback

• Collect data on customer behaviour, top sellers, and slow movers for business reviews
• Provide pre-buying feedback on products
• Provide input on what is working well and what is not working well within the store

Marketing & Brand Engagement

• Support in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns

Operations & Compliance

• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs)
• Support in-store CX initiatives

People & Culture

• Drive eNPS through people experience initiatives and culture

Skills & Competencies

• Strong English communication skills

Additional Information

• Contract type: Part-time
• Health care included in benefits package
• Child education contribution
• Remote and flexible working policies available
• Exclusive employee discounts
• Learning and development opportunities provided
• Internal mobility and exposure to different assignments available
• Chalhoub Group welcomes all applicants and is committed to inclusion and diversity; equal opportunity provided regardless of gender, age, race, religion, national origin, or disability status