Part-Time Beauty Consultant, Sephora (Laura Mercier) - City Walk (Emiratisation)

Role Overview

Part-Time Beauty Consultant, Sephora (Laura Mercier) at Chalhoub Group, City Walk location, with Emiratisation focus.

Company Overview

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over six decades. The Group operates as a hybrid retailer with a portfolio of eight owned brands and over 300 international brands in luxury, beauty, fashion, and art de vivre categories, as well as luxury watches, jewellery, and eyewear. The Group operates over 750 experiential retail stores, online and through mobile apps across seven countries, with 14,000 skilled professionals. Chalhoub Group is ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. The Group has established "The Greenhouse" as an innovation hub, incubator space, and accelerator for start-ups and small businesses. The Group is a member of the United Nations Global Compact Community and a signatory of the Women's Empowerment Principles, with sustainability embedded at the core of its business strategy.

Role Purpose

The Beauty Consultant delivers outstanding customer service and uses appropriate sales techniques and product knowledge to reach sales targets. The role is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products, merchandising, and maintaining high grooming standards.

Key Responsibilities

Customer Experience & Service

• Build and maintain guest experience standards in order to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customer expectations
• Advise customers on product ranges best suited to their needs
• Demonstrate usage and benefits of various brands and products

Sales & Targets

• Generate sales while achieving line and sales targets using makeup knowledge
• Track sell-out targets at store level
• Track post-launch sales at store level
• Participate in achieving incentives
• Generate daily sales reports

Stock & Merchandising

• Ensure merchandising levels in the store are met as per brand guidelines
• Ensure in-store stock replenishment on appropriate shelves and counters at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures

Qualifications & Experience

• Two years of experience in the beauty industry is a plus

Additional Information

• Position is part-time
• Health care benefits available
• Child education contribution provided
• Remote and flexible working policies offered
• Exclusive employee discounts provided
• Chalhoub Group welcomes all applicants and is committed to inclusion and diversity, ensuring equal opportunity regardless of gender, age, race, religion, national origin, or disability status