P2P Product Manager

Role Overview

P2P Product Manager at Bybit, a leading cryptocurrency exchange and digital financial platform serving over 80 million users across more than 200 countries and regions.

Company Overview

Bybit was established in 2018 and operates one of the world's leading cryptocurrency exchanges and digital financial platforms. The company delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3. Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, supported by 24/7 multilingual customer service and a strong commitment to innovation.

Role Purpose

Own the product planning and iteration of the P2P trading platform to continuously improve trading efficiency, liquidity, and overall user experience while ensuring platform safety and trust through data-driven optimization.

Key Responsibilities

Product Planning & Core Flows

• Own the product planning and iteration of the P2P trading platform, continuously improving trading efficiency, liquidity, and overall user experience.
• Design and optimize core P2P trading flows, including Ads sequence, request matching, order creation, payment confirmation, dispute handling, and merchant management.

User Experience & Conversion

• Improve transaction conversion and completion rates by optimizing user journeys, payment experiences, and trading interaction mechanisms.
• Conduct user and market research to identify new growth opportunities and optimize marketplace supply-demand dynamics.

Risk & Trust

• Analyze transaction risks and abnormal scenarios such as payment disputes, fraudulent behavior, order cancellations, and malicious users, and collaborate with risk control teams to improve platform safety.
• Design trust and protection mechanisms for buyers and sellers, including escrow processes, appeal flows, and risk alerts.

Metrics & Governance

• Monitor key P2P metrics such as order completion rate, dispute rate, liquidity, transaction volume, and user retention, and drive continuous optimization through data analysis.
• Collaborate closely with operations, customer support, compliance, and risk teams to improve platform governance and trading experience.

Qualifications & Experience

• 3+ years of product management experience in P2P marketplaces, second-hand trading platforms, e-commerce platforms, fintech, or related industries.
• Strong understanding of marketplace transaction models, user behavior, and trust and safety mechanisms.
• Ability to analyze complex user problems and optimize transaction flows through data-driven decision making.

Skills & Competencies

• Strong user experience mindset, with the ability to design efficient and intuitive trading interactions.
• Excellent cross-functional communication and project management skills, with the ability to independently drive initiatives from concept to launch.
• Familiarity with fraud prevention, dispute resolution, or platform governance mechanisms.

Additional Information

Preferred Qualifications

• Experience in cryptocurrency exchanges or P2P crypto trading platforms.
• Experience with second-hand marketplace products or peer-to-peer transaction platforms.
• Experience optimizing transaction conversion, liquidity, or user retention metrics.
• Familiarity with payment systems, escrow mechanisms, or risk control processes.

Benefits

• Study Growth Fund supporting professional development and continuous learning.
• Internal Events including regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration as part of a diverse, international team working alongside colleagues from around the world.
• Career Advancement with access to opportunities for growth within a rapidly expanding global company.
• Internal Mobility with internal job opportunities to help build your long-term career path.