Outside Catering Supervisor

Role Overview

Outside Catering Supervisor at Marriott. This role oversees catering operations and supervises staff to deliver exceptional guest experiences at banquet and special events.

Role Purpose

Ensure seamless execution of banquet events by supervising staff, maintaining service standards, coordinating guest needs, and managing the setup, cleanliness, and presentation of catering spaces.

Key Responsibilities

Team Leadership & Supervision

• Ensure staff work together as a team and reach common goals.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Develop and maintain positive working relationships with others.
• Inspect grooming and attire of staff and rectify any deficiencies.

Guest Service & Communication

• Welcome and acknowledge all guests according to company standards.
• Communicate with guests, other employees, or departments to ensure guest needs are met.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Respond to and fulfill special banquet event arrangements.

Banquet Operations & Setup

• Set up banquet area/room, ensuring cleanliness and proper setup of furniture and equipment.
• Inspect and maintain table set-ups for cleanliness, neatness, and agreement with group requirements and company standards.
• Resolve any problems with setup or presentation.
• Document pertinent information in the appropriate department logbook.

Compliance & Safety

• Follow all company, safety, and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.

Standards & Professional Conduct

• Ensure adherence to quality expectations and standards.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Additional Information

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Read and visually verify information in a variety of formats, including small print.
• Perform other reasonable job duties as requested.