Outside Catering Captain

Role Overview

Outside Catering Captain at Marriott. This role manages service delivery and guest satisfaction during banquet and catering functions.

Role Purpose

Coordinate service operations during group functions, ensuring tables are properly set, rooms are prepared to standard, guests' needs are met, and all charges are accurately totaled and presented for payment.

Key Responsibilities

Service Coordination

• Communicate service needs to chefs and stewards throughout functions.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check in with guests to ensure satisfaction.

Room and Table Setup

• Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
• Set tables according to type of event and service standards.
• Ensure proper centerpieces are displayed on every table.

Inspection and Standards

• Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
• Ensure adherence to quality expectations and standards.

Financial Management

• Total charges for group functions.
• Prepare and present checks to group contacts for payment.

Workplace Standards and Safety

• Follow all company, safety, and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Maintain cleanliness of work areas throughout the day.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Guest and Team Relations

• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Skills & Competencies

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Ability to stand, sit, or walk for an extended period of time.

Additional Information

• Perform other reasonable job duties as requested by supervisors.
• Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.