Outlets Manager at Crowne Plaza Dubai Marina

Role Overview

Outlets Manager at Crowne Plaza Dubai Marina, IHG Hotels and Resorts, located in Dubai Marina, United Arab Emirates.

Company Overview

Crowne Plaza Dubai Marina is a 3,037 square-meter hotel with 273 stylish rooms, located in the cosmopolitan Dubai Marina area next to Dubai Marina Mall and within walking distance of the pedestrian promenade. The hotel is designed for modern business travelers and balances modernism of the business world with traditions of Arabian hospitality. IHG Hotels and Resorts operates more than 6,000 hotels in over 100 countries.

Role Purpose

The Outlets Manager is responsible for managing restaurant operations at the All Day Dining and Lobby Lounge/Bar to deliver an excellent guest experience while managing, training, and developing colleagues and working within all budgeted guidelines.

Key Responsibilities

Operations Management

• Manage restaurant operations to the highest standards.
• Work within budgeted guidelines in relation to food and payroll.
• Be accountable for monthly stock takes.
• Ensure compliance with hotel security, fire regulations, and all health and safety legislation.

Guest Experience

• Maintain exceptional levels of customer service.
• Manage guest queries in a timely and efficient manner.
• Evaluate guest satisfaction levels with a focus on continuous improvement.

Team Leadership

• Recruit, manage, train, and develop the restaurant team.
• Coach and motivate the team to success as a hands-on leader.
• Focus on training and developing staff members.
• Set work schedules, departmental targets, and objectives.
• Ensure communication meetings are conducted and post-meeting minutes generated.

Revenue & Planning

• Drive sales to maximize budgeted revenue.
• Develop menus with other members of the Food and Beverage team.
• Set budgets and policies and procedures.

Stakeholder Management

• Assist other departments wherever necessary and maintain good working relationships.
• Be environmentally aware.

Qualifications & Experience

• Minimum 2 years of experience in a similar role in a 5-star hotel.
• Exposure to outlet opening.
• Exposure to a wide variety of outlets.
• Ability to handle multinational teams.
• Strong in HACCP procedures and application.

Skills & Competencies

• High organization skills.
• Good administration skills.
• Highly motivated.
• Hands-on leadership ability.
• Positive coaching and motivation capabilities.