وصف الوظيفة
Role Overview
Outlet Supervisor at Anantara Mina Al Arab Ras Al Khaimah Resort, located in Ras Al Khaimah, United Arab Emirates.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The brand is inspired by the Sanskrit word meaning 'without end' and embodies freedom, movement, and harmony. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary, located 45 minutes from Dubai in the northernmost emirate of the UAE.
Role Purpose
Promote and ensure guest satisfaction by developing and maintaining a strong team environment with emphasis on Team Member satisfaction and delivery of prompt, courteous service. Supervise daily outlet operations, maintain high service standards, and manage staff to deliver exceptional food and beverage service.
Key Responsibilities
Service & Guest Experience
- Assure total guest satisfaction in food and beverage service through supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
- Ensure guests are satisfied during shift by assisting with serving, seating, communication with kitchen, and striving to speak to all guests.
- Deliver prompt and courteous service, maintaining a positive image through each guest contact and through cleanliness of guest areas.
- Ensure that only a quality product is being served.
- Be on the floor during entire meal period and ensure adequate coverage.
Operations & Shift Management
- Open and close shift in accordance with Manager's Checklist.
- Gather and implement all proper tools for running shifts, including schedules, floor plans, reservations, and checks.
- Properly execute revenue and check control procedures on shift.
- Find solutions for problems such as call outs, last-minute bookings, or any other daily problems that may arise.
- Exercise station rotation to ensure stations are distributed fairly.
- Manage an effective repair and maintenance program through the use of work orders and inspections.
Standards & Compliance
- Train, maintain, and enforce all Minor Hotels Service Standards.
- Maintain a safe and sanitary work environment for all Team Members and guests.
- Understand and uphold food safety, hygiene, and sanitation regulations.
- Maintain proper Team Member uniform standards.
Team Leadership & Development
- Assist in maintaining a highly motivated and well-trained staff.
- Handle daily Team Member relations, including scheduling and time adjustments.
- Assist any Team Member in job performance when required to ensure guest satisfaction.
- Assist in implementing an effective training program for new and current Team Members.
- Encourage problem solving by Team Members through proper training and empowerment to ensure guest satisfaction.
- Establish effective communication with Team Members to gain their trust and respect through hard work.
- Maintain fair and consistent counseling and disciplinary procedures in accordance with Minor Hotels Guarantee of Fair Treatment Policy.
- Identify and recommend incentive programs, new ideas, and methods of operation.
Additional Duties
- Perform related duties and special projects as assigned.
Qualifications & Experience
- Strong leadership and team supervision skills.
- Excellent customer service and guest relations.
- Knowledge of food and beverage service standards.
- Ability to manage staff schedules and delegate tasks.
- Inventory control and stock management.
- Cash handling and POS system proficiency.
- Problem-solving and conflict resolution skills.
Skills & Competencies
- Above-average communication skills, interacting professionally with guests.
- Effective communication and interpersonal skills.
- Ability to supervise daily outlet operations and maintain high service standards.
- Ability to work under pressure in a fast-paced environment.
- Good organizational and time management skills.