وصف الوظيفة
Role Overview
Outlet Supervisor - Maiora at Minor International, located at NH Collection Dubai The Palm.
Company Overview
NH Collection Hotels & Resorts operates captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. The company welcomes business travellers, friends, and couples seeking premium service and crafts experiences centred on wellbeing, gastronomy, culture, and pure indulgence.
Role Purpose
Support the smooth day-to-day operation of the outlet by supervising the team, ensuring consistently high standards of service and guest satisfaction, and maintaining operational excellence across all Food & Beverage procedures.
Key Responsibilities
Operations & Service Standards
- Supervise daily outlet operations and ensure smooth and efficient service.
- Monitor service quality and ensure the outlet is properly prepared and maintained at all times.
- Ensure service standards, SOPs, and Food & Beverage procedures are consistently followed.
- Assist with opening and closing procedures and complete required operational reports.
Team Leadership
- Lead, motivate, and support team members to deliver exceptional guest experiences.
- Conduct shift briefings and ensure proper communication and handover between shifts.
- Assist with team scheduling, training, coaching, and development.
Guest Experience & Revenue
- Engage with guests, anticipate their needs, and handle feedback or complaints professionally.
- Support the Outlet Manager in achieving revenue targets and controlling operational costs.
- Encourage upselling and ensure team members have strong knowledge of menus, promotions, and products.
Operations & Compliance
- Monitor stock levels, requisitions, and proper handling of Food & Beverage products.
- Ensure accurate billing, cash handling, and POS procedures.
- Ensure compliance with food safety, hygiene, health and safety, and hotel standards.
- Coordinate effectively with Kitchen, Stewarding, and other departments to ensure seamless operations.
- Perform any other duties assigned by the Outlet Manager or Food & Beverage Management.
Qualifications & Experience
- Diploma or degree in Hospitality Management, Food & Beverage, or a related field is preferred.
- Previous experience in Food & Beverage operations, preferably within a hotel or upscale restaurant environment.
- Previous supervisory or team-leading experience is preferred.
Skills & Competencies
- Strong leadership, communication, and interpersonal skills.
- Excellent guest-service and problem-solving abilities.
- Good knowledge of Food & Beverage service standards and operations.
- Good command of written and spoken English; additional languages are an advantage.
- Knowledge of POS systems is preferred.
- Ability to work effectively in a fast-paced environment.
Additional Information
- Flexible to work shifts, weekends, and public holidays.
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