وصف الوظيفة
Role Overview
Outlet Manager at Hilton, managing daily operations for a hotel dining outlet.
Role Purpose
To deliver exceptional hospitality and memorable guest experiences while managing all aspects of outlet operations, including service standards, profitability, team performance, and regulatory compliance.
Key Responsibilities
Operations Management
- Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, budgeting, and enforcement of policies and procedures.
Guest Experience
- Monitor service and product quality to ensure consistency and excellence.
- Assess guest satisfaction and address issues promptly.
- Identify opportunities to continuously improve the dining experience.
Team Leadership & Development
- Supervise, coach, and mentor team members to build a high-performing team.
- Conduct performance evaluations and provide professional development opportunities.
- Recognize achievements to retain and engage team members.
- Lead hiring efforts and conduct interviews to recruit talent.
- Train new team members to maintain high service standards and operational excellence.
Revenue Growth & Marketing
- Implement innovative marketing strategies to maximize food and beverage sales.
- Deploy up-selling techniques and promotional initiatives to drive profitability.
Compliance & Safety
- Maintain compliance with health, safety, and sanitation regulations.
- Uphold alcohol awareness regulations.
- Ensure the highest standards of guest and team member wellbeing.
Additional Information
- Hilton core values guide success: passion for hospitality, integrity, leadership, teamwork, ownership, and focus on the present moment.
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