Outlet Manager - Italian / Mediterranean - Jumeirah The Red Sea

Role Overview

Outlet Manager – Italian / Mediterranean Restaurant at Jumeirah The Red Sea, Jumeirah Group.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, operating an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, Jumeirah has been renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences, synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences.

Role Purpose

To manage the Italian / Mediterranean restaurant outlet, ensuring adherence to Jumeirah Food and Beverage standards, maintaining profitability, delivering consistent service quality, and fostering a positive working environment that supports guest satisfaction and operational excellence.

Key Responsibilities

Food and Beverage Standards

• Manage the implementation of Food and Beverage standards in the outlet ensuring that staff take corrective actions as necessary in adherence to Jumeirah policies and standards.
• Ensure adherence to quality expectations and standards and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.

Quality and Guest Service

• Consistently monitor the quality of food and beverages and service offered to guests and escalate any major problems or complaints to senior management to ensure high service quality as per Jumeirah group quality standards.
• Actively seek, collate, review, and share guest feedback regarding food quality, service, and overall satisfaction and take appropriate and timely action to correct any dissatisfaction.

Profitability and Operations

• Monitor the profitability of the outlet to provide recommendations and solutions to improve problem areas and assist with implementing such corrective measures.

Team and Stakeholder Management

• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other colleagues.

Qualifications & Experience

• College degree in Hospitality, Business, or any relevant field.
• 10 – 12 years of experience in a relevant field, preferably within the international luxury hospitality industry.

Skills & Competencies

• Problem-solving skills.
• Strong leadership and team management skills.
• Advanced proficiency in Microsoft Office programs.

Additional Information

• Supportive and inclusive work environment.
• Access to Learning and Development programmes and clear career pathways.
• Opportunities for internal mobility within Jumeirah's global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary and incentive structure.
• Locally relevant benefits as determined by the property.