وصف الوظيفة
Role Overview
Order Taker - Room Service position at Marriott for Saudi National applicants.
Role Purpose
Take room service orders over the phone, manage guest inquiries about menu and wine selections, coordinate with kitchen staff, and ensure accurate order processing and timely service delivery.
Key Responsibilities
Order Processing
- Take room service orders over the phone.
- Record transactions in MICROS system at time of order.
- Place and log call backs for room service orders.
- Process all payment methods.
Guest Communication
- Answer questions on menu selections.
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Notify guests and management of delays in service delivery.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
Kitchen Coordination
- Check with kitchen staff on menu selections.
Administrative & Closing
- Complete all closing reports, including MICROS reports.
Workplace Standards
- Maintain cleanliness of work areas throughout the day.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
Safety & Compliance
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
Physical Requirements
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications & Experience
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience required.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Additional Information
Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The company welcomes all applicants and provides access to opportunity, fostering an environment where the unique backgrounds of associates are valued and celebrated.
الراتبغير مُفصح عنه من صاحب العمل
آخر موعد—