Oracle Fusion CX Functional Consultant

Role Overview

Oracle Fusion CX Functional Consultant at BlackStone eIT. This role leads the functional design and implementation of Oracle Fusion Customer Experience and Contract Lifecycle Management solutions.

Role Purpose

Deliver end-to-end Oracle Fusion CX and CLM configuration, integration and testing across customer journeys, contract management, sales and service operations. Own functional architecture, data migration strategy, workflow design and cutover execution to ensure seamless commercial operations.

Key Responsibilities

Discovery & Design

• Lead CX/CLM discovery, CRP1/fit-to-standard and CRP2/TO-BE workshops covering customer and investor journeys, revenue contracts, sales interactions, enquiries, complaints and service requests.
• Define the functional boundary between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS and any approved extensions; prevent duplication of customer, contract, asset or permit master data.
• Design role-based approvals and commercial workflows aligned with Delegation of Authority, security and audit requirements.

Configuration & Validation

• Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls and agreed billing triggers.
• Configure and validate Oracle Fusion Sales/Service for customers/investors, accounts/contacts, opportunities, interactions, communications, enquiries, complaints and service requests within confirmed scope.

Documentation & Governance

• Own CX/CLM sections of RD.011, RTM and BF.016/application configuration baseline and document standard-versus-extension decisions.
• Define CX/contract dashboards, operational reports and KPIs and validate reporting outputs.

Data Migration & Integration

• Define contract and customer data migration requirements with the Data Migration Lead, including customer/investor, contract, clause/obligation and relevant open-transaction data.
• Define functional integration requirements for customer, contract, asset/permit references, billing/invoicing/collections, e-signature/document services and AMS; validate MD.050/MD.070 designs and interface outcomes.

Testing & Cutover

• Prepare and support SIT/E2E/UAT scenarios spanning lead/opportunity-to-contract, contract change/renewal, billing trigger hand-off, customer service and complaint/enquiry processes.
• Support cutover, final data validation, production readiness, hypercare and knowledge transfer to Commercial/Customer teams.

Qualifications & Experience

• 8–10+ years in Oracle CX, contracts or commercial systems consulting preferred.
• At least 2 end-to-end Oracle Fusion Enterprise Contracts implementations plus strong Oracle Sales and/or Service implementation experience; direct hands-on exposure to both Sales and Service is strongly preferred.
• Demonstrable experience integrating Enterprise Contracts with ERP Financials/Receivables and external operational systems through OIC or equivalent governed integration.
• Experience with customer/contract data migration, commercial workflows, SIT/UAT and go-live/hypercare is required.
• Bachelor degree in Business, Information Systems or related discipline.
• Relevant Oracle CX/Enterprise Contracts certification is advantageous.

Key Delivery Outputs

• CX/CLM TO-BE design, fit/gap decisions and RTM content.
• Approved BF.016/application configuration baseline for Enterprise Contracts and Sales/Service.
• Customer/investor and contract migration requirements under CV.010.
• Functional integration/reporting requirements and applicable MD.050/MD.070 inputs.
• TE.040 CX/CLM test scenarios/evidence and TE.130 UAT acceptance support.
• Cutover, production-validation and hypercare support for customer and contract processes.