Operator-Room Service

Role Overview

Operator-Room Service at Marriott. This position is based at a Marriott property and handles room service operations.

Role Purpose

Process room service orders, manage guest communications, coordinate with kitchen staff, and ensure smooth service delivery while maintaining operational standards and guest satisfaction.

Key Responsibilities

Order Management

• Take room service orders over the phone.
• Place and log call back for room service order.
• Record transaction in MICROS system at time of order.
• Process all payment methods.

Guest Communication

• Answer questions on menu selections.
• Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
• Notify guests and management of delays in service delivery.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.

Kitchen Coordination

• Check with kitchen staff on menu selections.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Operations & Reporting

• Complete all closing reports, including MICROS reports.
• Maintain cleanliness of work areas throughout the day.

Workplace Standards

• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Assist individuals with disabilities.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Additional Information

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.