Operations Support Executive - dubizzle Cars (Arabic Speaker)

Role Overview

Operations Support Executive at Bayut | dubizzle, located across the seven emirates in the UAE. This role supports the sales team in achieving their goals effectively and efficiently through administrative coordination, process management, and customer communication.

Company Overview

Bayut and dubizzle are iconic, homegrown brands with a strong presence across the seven emirates in the UAE. As part of Dubizzle Group, the company operates alongside some of the strongest classified brands in the market. The collective group comprises 5 brands with more than 123 million monthly users. The company is committed to delivering the best online search experience and connecting millions of users across the country.

Role Purpose

To support the sales team by simplifying sales processes, handling inquiries, and providing critical administrative support including package creation, payment processing, and cross-departmental coordination.

Key Responsibilities

Sales Support & Process Management

• Provide comprehensive support to the sales team by managing inquiries, responding to customer requests, and addressing concerns or issues promptly and professionally.
• Assist in setting up packages and payment plans.
• Maintain client database in systems, ensuring accuracy and adherence to company policies and procedures.
• Generate payment links to facilitate transactions.
• Continuously seek opportunities to improve sales support processes and procedures, implementing enhancements to streamline operations and enhance overall efficiency.

Coordination & Communication

• Serve as a liaison between the sales team and other departments, facilitating communication and coordination to expedite sales processes and resolve issues effectively.
• Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
• Facilitate communication between internal teams.

Customer Service & Administration

• Cater to customer inquiries related to their accounts, providing timely and professional support.
• Schedule and manage photography requests.
• Uphold a high standard of professionalism, integrity, and customer service in all interactions, reflecting positively on the company's brand and reputation.

Qualifications & Experience

• Minimum secondary education.
• At least 1–2 years of experience in a sales support and customer support role.
• Demonstrated experience in sales operations, including knowledge of sales processes and methodologies.
• Knowledge of ticketing systems and CRM is a plus.

Skills & Competencies

• Proficiency in written and verbal English and Arabic.
• Proficiency in Google Suite applications, including Gmail, Google Drive, Google Docs, Google Sheets, and Google Calendar.
• Strong organizational skills.
• Strong problem-solving skills.
• Strong multi-tasking skills.
• High attention to detail.
• Proactive and result-driven mindset.
• Team player mentality with willingness to collaborate across departments to achieve common goals.
• Patient, flexible, enthusiastic, and empathetic.

Additional Information

• Fast-paced, high-performing team environment.
• Multicultural environment with over 50 different nationalities.
• Competitive tax-free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts at multiple vendors across the Emirates.
• Rewards and recognition programs.
• Learning and development opportunities.
• Equal opportunity employer committed to creating an inclusive environment for all employees.