Operations Support Agent (Part‑Time, UAE‑Based)

Role Overview

Operations Support Agent (Part-Time, UAE-Based) at FedEx, Dubai.

Role Purpose

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgment based on rules and procedures to resolve issues. For complex issues, may escalate to senior team members.

Key Responsibilities

Operations & Process Execution

• Complete defined processes and procedures to deadline.
• Ensure accuracy and completeness of all work.
• Maintain compliance with relevant internal and external standards.
• Identify anomalies as they arise.

Problem Solving & Escalation

• Use judgment based on rules and procedures to resolve identified issues.
• Escalate complex issues to senior team members.

Skills & Competencies

• Accuracy and attention to detail.
• Microsoft Office and PC skills.
• Planning and organizing skills.
• Interpersonal skills.
• Problem solving skills.

Additional Information

• Employer: MER FedEx Express Intl BV DXB
• Location: Dubai
• Scheduled weekly hours: 48
• Worker type: Regular
• Posting start date: 29 September 2026
• Posting close date: 5 October 2026
• Career mobility and development opportunities, including advancement, location transfer, training, and leadership programs.
• Competitive benefits package and opportunities for flexible work arrangements.
• Programs to support employee well-being.
• FedEx is committed to building a diverse, equitable, and inclusive workforce and offers equal opportunities, fairness, and respect regardless of race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status, or any other characteristic protected under national, state, or local laws.
• Reasonable accommodations are provided for team members and third parties with physical and mental disabilities.