Operations Officer

Role Overview

Operations Officer – Corporate at Rentokil Initial. This role ensures effective appointment scheduling, team dispatching, and execution of pest management services in accordance with Rentokil Boecker® standards while maintaining a client-oriented attitude and delivering an exceptional client experience.

Role Purpose

The Operations Officer – Corporate implements Rentokil Boecker® operational standards, manages appointment scheduling and team dispatching, oversees product availability and consumption, ensures compliance with health and safety protocols, and facilitates seamless communication between clients, technicians, sales, and management to deliver consistent, high-quality pest management services.

Key Responsibilities

Scheduling & Dispatching

• Schedule appointments in accordance with client availability.
• Prepare daily schedules for on-site technicians and guarantee that treatment is executed as per the programmed work schedule.
• Arrange proper dispatching for all teams.
• Schedule yearly pest control treatments and follow up on their execution.

Standards & Compliance

• Implement the standards set in the Rentokil Boecker® Operations Manual.
• Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations' service records and other labels.
• Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.
• Review submitted treatment reports and take action when deemed necessary.

Inventory & Resource Management

• Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
• Arrange and confirm distribution of promotional items in accordance with the marketing calendar.

Appointment & Callback Management

• Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.
• Handle call backs and solve them within 48 hours.
• Follow up on the Call Back report.

Client & Stakeholder Communication

• Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.
• Communicate with the sales department regarding new clients; check and sign the Survey Sheet.
• Handle the client's data accurately and timely on Rentokil Boecker® systems.

Finance & Reporting

• Advise technicians on pending payments to be collected from clients.
• Prepare an overtime report and submit it to the Operations Manager for approval.
• Generate and submit the assigned reports to concerned management.

Training & Team Development

• Assist the Operations Manager in preparing and delivering training sessions when needed.
• Act as a PMP ambassador and enhance communication between PMP and other team members.
• Handle all PMP related requests (leaves, loans, uniforms, certificates...) and communicate them to concerned parties.

Operations Management

• Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.

Qualifications & Experience

• At least 2 years of experience in operations or relevant field.
• Female, Arabic Speaker candidate shall be considered.

Skills & Competencies

• Effective decision making and problem-solving skills.
• Excellent verbal and written communication skills.
• Remarkable attention to details.

Additional Information

• 22 vacation days per year.
• Medical insurance class A.
• 1 ticket per year to visit home country.