Operations Manager

Role Overview

Operations Manager at Namaa, based in Riyadh, Saudi Arabia. This role oversees facility operations, inventory, and process optimization across one or more processing centers, supporting cross-functional teams to meet performance goals while maintaining seamless execution and strong customer satisfaction.

Company Overview

Namaa builds and operates tech-enabled urban infrastructure that gives consumers fast, reliable access to meals, groceries, and everyday essentials. The company's ecosystem is driven by a portfolio of specialized business units, including KitchenPark, CloudRetail, and Profood Properties, each enabling brands to grow and thrive in an increasingly on-demand world.

Role Purpose

The Operations Manager ensures smooth and efficient daily operations across processing centers in Saudi Arabia. This role leads training, resolves operational issues, and ensures readiness for high-volume periods while supporting cross-functional teams to meet performance goals.

Key Responsibilities

Facility Operations

• Oversee smooth operation of the processing center across all shifts.
• Work with Property Manager to ensure facility work is completed on an appropriate timeline.
• Address facility, tech, and space issues with licensees.
• Troubleshoot processing center, kitchen, and facility hardware issues.
• Perform general handy-person duties around the hub.

Team Leadership & Development

• Lead training and meeting sessions for processing staff.
• Coach new and existing shift leads.
• Fill in shifts during call-outs and provide general staffing support.

Inventory & Procurement

• Review daily inventories and make orders to replenish stock when needed.
• Perform storage and common area audits.
• Manage inventory ordering and audits.

Stakeholder Coordination

• Work with Customer Success team members to ensure licensees are ready for big orders, launches, and spikes in business.

Performance & Financial Management

• Review and report KPI metrics to facility management and processing team.
• Contribute to goal setting and planning.
• Review financials and support P&L understanding, working with numbers to see their impact on operations.

Qualifications & Experience

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field (preferred).
• 5+ years of experience in operations management, preferably in logistics, fulfillment, or food processing environments.
• Background in financials and P&L metrics.
• Knowledgeable about Food Safety requirements.

Skills & Competencies

• Strong organizational skills, with experience managing teams across multiple shifts.
• Excellent problem-solving skills and ability to troubleshoot facility, inventory, and process issues.
• Strong communication skills, both written and verbal; Arabic and English essential.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Additional Information

• This role is based in the Riyadh office location.
• All office-based teams work onsite, five days a week.
• Position type: Onsite.