Operations Manager-Facilities Management Soft Services

Role Overview

Operations Manager–Facilities Management Soft Services at Transguard Group in Dubai. This role oversees all aspects of cleaning operations, ensuring delivery of high-quality services, maintaining client satisfaction, and managing staff efficiently.

Role Purpose

Lead and manage cleaning operations to the highest standard while maintaining contractual compliance, controlling costs, ensuring regulatory adherence, and driving continuous service improvement through process optimization and stakeholder collaboration.

Key Responsibilities

Financial Management

• Ensure daily deployments are maintained as per contractual requirements.
• Ensure invoices and client approvals are shared within the stipulated timeframe.
• Monitor all contract spending under the budgetary line.
• Ensure contractual KPIs are maintained as per scope.
• Identify and implement cost-saving initiatives without compromising on service standards.
• Manage the inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.

Customer & Stakeholder Management

• Coordinate with all internal stakeholders for new contract mobilization.
• Maintain healthy and effective business communication with internal departments.
• Develop and maintain good working relationships with clients through regular meetings to ensure smooth contract operation.
• Respond timely to client escalations and other operational needs.
• Report service variations to the account manager and ensure alignment with the client.
• Develop and maintain a system for client feedback to continuously improve service delivery.

Operations & Process Management

• Create work schedules in line with contractual scope for seamless delivery.
• Monitor and review all service level agreements within contract scope on a monthly basis.
• Conduct regular inspections of cleaning activities and sites to ensure quality standards are met.
• Maintain accurate records of cleaning activities, staff performance, inventory levels, and financial performance.
• Ensure all contract documentation related to service is up to date and compliant with company policies and regulatory requirements.
• Utilize CAFM systems effectively.

Health, Safety & Compliance

• Ensure all cleaning operations comply with health and safety regulations and company policy.
• Provide training to staff in safe cleaning practice and proper use of cleaning chemicals and equipment.

Continuous Improvement & Innovation

• Identify and address operational challenges or issues, implementing solutions to improve efficiency.
• Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness.
• Identify and implement technology solutions.
• Develop new cleaning methods to improve effectiveness.
• Create customized cleaning solutions.

Reporting

• Prepare regular reports for senior management on operational performance, client satisfaction, and financial metrics.

Qualifications & Experience

• 3–5 years' experience in a similar capacity.
• Bachelor's degree.
• Certified in BICS (preferred).

Skills & Competencies

• Excellent English written and communication skills.
• Extensive knowledge of computer and reporting systems.
• Excellent knowledge of CAFM systems.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple priorities and work under pressure.

Additional Information

• Valid UAE driving license required.
• Regular travel to client sites for inspections and meetings.
• May require working outside of regular business hours to meet client needs.