وصف الوظيفة
Role Overview
Operations Manager (Events) – 9 month contract with Informa Group Plc (Tahaluf), based in Saudi Arabia.
Company Overview
Tahaluf is the largest B2B live and on-demand events organiser in Saudi Arabia by space, attendance, colleagues, and revenue. It is a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF). The organisation delivers record-breaking events including LEAP, Cityscape, Black Hat MEA (a Guinness World Record holder for the largest CTF competition), and CPHI Middle East (the largest pharma debut event in history). Portfolio 3 is in its third year and focuses on the delivery of CPHI Middle East, Umrah & Ziyarah Forum, and Saudi Maritime & Logistics Congress.
Role Purpose
The Operations Manager will deliver professional operational management of allocated events, features, and projects to the highest standards and consistent satisfaction of all parties. Reporting to the Head & Senior Operations Managers, the role will implement EMEA Operations objectives and eventually take full lead on running these streams with high-level Ministry involvement and communication. The Operations Manager will lead by example, add value to the Operations Department and Portfolio, and help others build their knowledge and ability for Tahaluf's future.
Key Responsibilities
Event Operations & Delivery
- Serve as the key point of contact for show teams on all allocated shows, both internal and external matters.
- Manage professional operational delivery of the expanding Umrah & Ziyarah Forum ecosystem.
- Manage professional operational delivery of the evolving Innovation Driven Water Sustainability (IDWS) event after a successful first year.
- Own accountability for setting, regular forecasting, and achieving operational show budgets for allocated events.
- Deliver successful show management and technical delivery of several physical and digital events throughout the year including all related tasks.
- Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all events.
Supplier & Stakeholder Management
- Communicate with suppliers to manage the brief, design, feature production, and signage process in coordination with show teams and sponsors.
- Communicate with suppliers and show teams to manage the brief, design, production, and management of Registration areas and overall welcome experience.
- Monitor the ongoing performance of key contractors in collaboration with the Procurement team and troubleshoot or identify remedial action as required on each event.
Compliance, Health, Safety & Sustainability
- Ensure all allocated events are working within the company's H&S, Security, and Sustainability guidelines at all times.
- Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting requirements.
- Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice and continuous improvements into all event planning.
- Collaborate with Informa H&S team to ensure suppliers meet and exceed H&S requirements.
- Work with H&S team on remedial measures where necessary.
- Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance sustainability initiatives.
Agreements & Documentation
- Implement internal and external Service Level Agreements on all allocated events.
- Oversee production and delivery of the show exhibitor manual.
- Compile post-event reports and KPI analysis.
Management & Development
- Manage, mentor, and develop line reports and others within the EMEA Operations team on a day-to-day basis.
- Manage line reports who may be allocated across multiple events throughout the year, working alongside other Operations Managers to effectively balance workloads and priorities for each team member individually.
- Set, monitor, and manage direct reports' performance objectives and identify training needs.
- Work with colleagues to achieve best practice in terms of operational planning and management.
Qualifications & Experience
- Educated to degree level or equivalent.
- Five years of events or exhibition industry experience or similar.
- Must have independently and successfully managed operations on multiple large events to a consistently high standard.
- Experience of managing, supporting, and developing multiple line reports simultaneously.
- Proven knowledge of exhibition H&S Guidelines and implementation.
- IOSH Managing Safety Certificate (or equivalent) as a minimum.
- Prior large budget management skill is a plus.
Skills & Competencies
- Strong and effective verbal and written skills in Arabic and English.
- Good working knowledge of the exhibition industry and venues as well as a great working relationship with all official contractors.
- Effective communication skills, able to liaise with Operations team members as well as work with and report to Director Level individuals throughout the portfolio(s).
- Familiarity with good procurement practices.
- Excellent interpersonal skills and the ability to inspire and motivate others, thinking outside the box for creative solutions.
- Ability to anticipate problems and put contingency plans in place.
- Proven ability to work to tight deadlines with attention to detail under pressure.
- Computer literate and proficient in the use of commonly used business software and project management software.
Additional Information
- Contract type: 9 month fixed-term contract.
- Work location: Can be performed remotely.
- Willingness and ability to travel and work across differing time zones, especially within the EMEA region, is required.
- Relocation support and visa sponsorship are not available for this position.