وصف الوظيفة
Role Overview
Manager - Operations, E-Commerce at Majid Al Futtaim, Hypermarket UAE.
Role Purpose
Manage day-to-day execution of E-Commerce Operations, including operation management, picking rates, marshalling, and dispatch. Keep the team motivated, drive efficiency gains, ensure organizational goals are met, and coordinate with store teams to deliver customer satisfaction through on-time delivery, product freshness, quality, and order fulfillment. Align P&L performance with budget through coordination with Head Office.
Key Responsibilities
Operations Management
- Manage all e-commerce fulfillment operation centers including coordination with last mile team.
- Ensure all orders are delivered on time and handed over to Last Mile team on time.
- Monitor and assure proper arrangement of all dark stores and stock adequacy.
- Monitor picking rates and marshalling activities.
Quality & Compliance
- Ensure accuracy of delivery quantities with implementation of QC audit as per defined control by loss prevention.
- Manage e-commerce operations in compliance with policies established by CRF Majid Al Futtaim.
- Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
Team & Performance Management
- Ensure the implementation of the performance management process.
- Monitor attendance, disciplinary actions as well as performance measures.
- Keep the team motivated and drive them to increase efficiency.
Stakeholder Coordination & Liaison
- Ensure coordination of operations team, commercial team, IT, HO E-merchandise team, and HO Services team.
- Liaise with the store to ensure customers are fully satisfied with online service in terms of on-time delivery, freshness, quality and fulfillment of their order.
- Coordinate with HO all necessary measures and actions taken to ensure P&L is aligned with budget.
Financial Management
- Monitor allocated budget to ensure compliance and take corrective measures when necessary.
- Provide input on the development of annual budget.
Qualifications & Experience
- Bachelor's degree in E-Commerce or Business Administration.
- 5 to 8 years of professional work experience in logistics and supply chain.
- E-commerce Fulfillment and Last Mile Experience.
- Retail experience is a plus.
Additional Information
Majid Al Futtaim is a regional market leader with a 27-year track record. Work in a friendly environment with over 45,000 diverse and talented colleagues, all guided by the company's Leadership Model.
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