Operations Manager – Cars

Role Overview

Operations Manager – Cars at Soum. The role is based in the MENA region and involves owning and managing end-to-end car operations across the marketplace.

Company Overview

Soum is a re-commerce marketplace revolutionizing e-commerce in the MENA region. The company operates a C2C platform for buying and selling second-hand products with a focus on seamless and reliable transactions. Since launching in July 2021, Soum has become one of the fastest-growing startups in the region and was named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024.

Role Purpose

To own and manage the end-to-end car operations, ensuring a smooth and efficient car journey from intake to final handover. You will lead the Operations team, improve processes, and ensure operational targets and service levels are consistently achieved.

Key Responsibilities

Operations Management

• Own the complete car operations workflow from intake through final handover.
• Lead the Operations team to deliver consistent results.
• Improve processes to enhance efficiency and effectiveness.
• Ensure operational targets are consistently achieved.
• Ensure service levels are consistently met.