Operations Manager-Aviation Partner Solutions

Role Overview

Operations Manager-Aviation Partner Solutions at Transguard Group in Dubai. The role supports the efficient delivery of Account Manager responsibilities and allocated contracts in line with commercial agreements, ensuring delivery excellence, profitability, and customer satisfaction.

Company Overview

Transguard Group operates across Transport, Aviation, and Logistics sectors, with a dedicated Operations team structure and internal stakeholder functions including finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.

Role Purpose

To maintain operational performance and service excellence across aviation contracts, manage financial and operational metrics, develop client relationships, optimize processes, and drive a culture of innovation and operational excellence within the team.

Key Responsibilities

Financial Management

• Develop and maintain operational performance of the contract.
• Monitor the operational management of the service in line with commercial aspects of the contract.
• Manage daily reporting with operational data to support review of contractual financial performance.
• Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs), and achieve operational SLA and commercial KPIs.

Customer & Stakeholder Management

• Proactively manage the relationship with the client in line with the RACI matrix.
• Manage contacts and relationships within the account portfolio, ensuring the account is fully managed and relationships are developed at every level.
• Liaise with relevant internal stakeholders including finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.
• Provide ideas on initiatives to maximize efficiencies and potential opportunities.

Operations & Deployment

• Facilitate on-time deployments of all assets in line with client demand.
• Manage daily deployment data and driver performance reporting.
• Support the Account Manager in the management, development, implementation, communication and delivery of all areas of responsibilities relating to Transport, Aviation, and Logistics across the group.

Process Optimization

• Analyze trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and create improved processes.
• Measure, validate, and test the effectiveness of metrics applied by the business to assess and drive productivity optimization.
• Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing overall efficiency.
• Establish and enforce quality control measures within processes, ensuring projects meet or exceed expectations.
• Create comprehensive documentation for key processes, promoting standardization across teams.

Team Leadership & Culture

• Drive a culture within the team focused on operational excellence and business performance.
• Motivate team members and influence positive behavior.

Innovation & Continuous Improvement

• Integrate automation tools to simplify repetitive tasks and reduce manual workload.
• Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices.
• Facilitate collaboration between departments to encourage the exchange of ideas and diverse perspectives, fostering a culture of innovation.
• Work with key members of other business units to obtain information required to compile improvement proposals.
• Utilize automation tools enabling delivery of best practice in transportation operating models.

Qualifications & Experience

• Minimum 5 years of experience required.
• University or College education.

Skills & Competencies

• Transport Management.
• Rostering and deployments.
• Vehicle utilization.
• Limousine and RTA regulatory compliance.
• Operation procedure awareness.
• Customer relationship management.
• Effective report writing skills.