وصف الوظيفة
Role Overview
Operations Lead at Shipa, managing end-to-end ecommerce operations from data receipt in the Parcel Management module through delivery and invoicing to clients. This role excludes payments, receivables, and payables.
Role Purpose
Monitor and manage daily operations for Shipa Ecommerce end-to-end, ensuring timely and accurate delivery of packages while optimizing hub/warehouse performance, last-mile execution, and compliance with service level agreements.
Key Responsibilities
Operations Management
- Oversee day-to-day operations of courier and logistics services, ensuring timely and accurate delivery of ecommerce packages
- Manage hub/warehouse operations, including inbound and outbound package handling, sorting, and dispatch
- Utilize logistics software and tracking tools to manage orders, shipments, and fleet movement
- Ensure compliance with safety, legal, and company standards in all operations
Process Improvement
- Draft standard operating procedures (SOPs) and partner with the Tech team on system operations requirements and user experience improvements for Shipa Ecommerce systems
- Identify operational gaps and lead process improvement initiatives
- Supervise last-mile delivery execution and optimize delivery routes for cost-efficiency and speed
- Monitor performance metrics and implement improvement plans
Stakeholder Coordination
- Coordinate with Tech team, clients, vendors, and finance team to ensure service level agreements (SLAs) are met
- Train and manage delivery associates, drivers, and operations support staff
Reporting & Analytics
- Prepare reports and analytics for senior management, highlighting performance trends and operational KPIs
Qualifications & Experience
- Bachelor's degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related field (MBA is a plus)
- 5–7 years of experience in courier and logistics operations, preferably in the ecommerce sector
- Familiarity with ecommerce platforms and integration processes
- Experience with route optimization and fleet management technologies
- Knowledge of local and regional logistics regulations
Skills & Competencies
Technical
- Ecommerce platform proficiency
- Proficiency in logistics management systems and tools
- Data analysis and reporting
- Proven experience in last-mile delivery and hub operations
- Excellent problem-solving and analytical abilities
- Customer service management
Behavioral
- Teamwork and collaboration
- Strong communication and stakeholder management
- Quality and results focused
- Learning agility
- Business acumen
- Strategic thinking
- Adaptability and flexibility
- Negotiation and influence
- Emotional intelligence
- Decision making
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