Operations Coordinator - Dammam

Role Overview

Operations Coordinator - Dammam at BRKZ. The role oversees day-to-day logistics, order fulfillment, and operational workflows across Saudi Arabia's Eastern Province, serving as the primary regional liaison between sales, procurement, transporters, and customers.

Company Overview

BRKZ is Saudi Arabia's fastest-growing construction-tech startup backed by top regional and global venture capital firms. The platform provides contractors instant access to 7,000+ building-material SKUs from 1,100+ vetted suppliers, with quotes in minutes and buy-now-pay-later financing. In two years, BRKZ has on-boarded 850+ contracting companies, supported major projects including NEOM and King Salman Park, and scaled RFQs to $350 million while maintaining positive unit economics.

Role Purpose

This position ensures seamless material delivery, accurate system documentation, and reliable supply chain execution across the Eastern Province by coordinating operational workflows, managing order fulfillment, and serving as the regional liaison between internal teams and external partners.

Key Responsibilities

Operational Coordination

• Manage daily operational activities for the Dammam region to ensure smooth order execution.
• Coordinate across sales, logistics, procurement, and customer service teams to ensure alignment and timely execution.
• Monitor operational performance and troubleshoot issues to maintain workflow efficiency.

Order Fulfillment & Delivery Management

• Coordinate order fulfillment between suppliers, transporters, and customers in the Eastern region.
• Assign deliveries to transporters and vehicles on the BRKZ platform, including bulk material deliveries such as bulk cement split across multiple truckloads.
• Monitor delivery schedules and follow up on new purchase orders for Dammam-located orders.
• Address delivery delays or issues promptly.
• Close deliveries and orders in the system accurately and on time, ensuring supporting documents including delivery notes and Fasah permit numbers are recorded exactly as issued.

Logistics & Inventory Support

• Track and manage orders, deliveries, and stock replenishment schedules.
• Liaise with warehouse teams to ensure correct dispatching and coordinate storage, distribution, and movement of materials.
• Monitor inventory levels with the supply chain team to ensure availability.

Data Management & Reporting

• Maintain accurate records of orders, shipments, deliveries, and transportation costs using trackers and dashboards such as Metabase.
• Prepare regular reports on regional operational performance and highlight areas for improvement.
• Support operations leads with reporting and analysis.

Customer & Vendor Liaison

• Serve as regional point of contact for transporters, suppliers, and customers on operational issues, order inquiries, and delivery status.
• Resolve operational issues with vendors or customers promptly and professionally, including discrepancies, returns, or delays.

Team Support & Communication

• Ensure effective communication with the central operations team in Riyadh and other regions via approved channels including Slack, WhatsApp, and platform notifications.
• Participate in regular team meetings and support adoption of new tools and automated workflows.

Qualifications & Experience

• Bachelor's degree in logistics, supply chain, business administration, or related field.
• 3–5 years of experience in operations, logistics, or supply chain coordination; construction or building materials sector experience is a plus.
• Strong communication and coordination skills in Arabic and English.
• Proficiency in Excel and Google Sheets; comfort with dashboards and internal platforms.
• Attention to detail and accuracy in documentation including delivery notes, permits, and cost entries.
• Ability to multitask and work under pressure in a fast-paced, delivery-driven environment.
• Based in or willing to relocate to Dammam; familiarity with the Eastern Province logistics landscape preferred.

Additional Information

• Opportunity to join a high-growth startup with significant responsibility and independence early in tenure.
• Ideas-driven culture where merit determines decision-making.
• Access to unique technology built to enhance employee experience and customer service.
• Stock options provided.
• Attractive compensation package with access to premium health insurance.
• Certain position gradings may be subject to interview performance, allowing strong talent to advance based on impact potential regardless of years of experience.