وصف الوظيفة
Role Overview
Operations Associate at Miral Destinations, Abu Dhabi. This role oversees the entire operation of a ride or attraction, ensuring the safety and wellbeing of all colleagues and guests.
Company Overview
Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. The diverse portfolio includes Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, TeamLab Phenomena Abu Dhabi, CLYMB™ Abu Dhabi, and Qasr Al Watan. The company specializes in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery.
Role Purpose
The Operations Associate oversees the complete operation of a ride or attraction, managing startup and closedown procedures, queue regulation, safety checks, guest loading and unloading, equipment maintenance, and emergency response. The role requires sustained concentration, small team management, multitasking, and safe operation of large machinery.
Key Responsibilities
Operations & Safety Management
- Ensure all rides and attractions start up and closedown procedures are completed correctly.
- Ensure that guests load and unload from rides and attractions safely and efficiently.
- Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
- Check safety equipment including fire extinguishers, emergency exits and emergency routes.
- Be able to use the ride stop and emergency stop functions effectively and confidently.
- Handle and lead ride downtimes and emergency situations as and when required.
- Follow all Health and Safety policies and procedures.
- Oversee the safety of all colleagues and guests at a particular ride or attraction.
Guest Experience
- Organize and regulate queuing systems for all rides and attractions.
- Ensure height measuring is conducted accurately and efficiently.
- Explain, distribute and fit ride safety clothing to guests that require it.
- Deliver fun and memorable experiences to the guests.
- Communicate clearly with guests, colleagues and management at all times.
Maintenance & Documentation
- Ensure ride platforms are organized for operation.
- Ensure a clean and safe environment.
- Record all details of the daily operation of a ride or attraction, including downtimes, throughputs and colleague breaks.
- Ensure that the daily ride documentation is kept up to date, tidy and accurate.
General Operations
- Open and close the rides and attractions to guests.
- Manage small teams.
- Perform any other tasks that may be required from time to time to meet the needs of the business.
Qualifications & Experience
Essential
- Speak and understand English language.
- Good customer service skills.
- Good communication skills.
- Ability to work within a team and on their own.
- Outgoing and enthusiastic personality with a passion for guest interaction and communication.
- Ability to work under pressure and long shift times.
- Integrity – being honest and ethical.
Desirable
- Higher secondary or equivalent.
- Speak and understand Arabic language.
- Creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Skills & Competencies
- Ability to concentrate uninterrupted for long periods of time.
- Ability to operate machinery safely and efficiently.
- Ability to multitask.
- Sustained focus during long shifts and quiet or busy periods in the park.
Additional Information
- This position requires a large amount of time spent standing and talking on positions.