Operations Admin Supervisor

Role Overview

Operations Admin Supervisor at Marriott International. The location is not specified in the source.

Company Overview

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar around the globe. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW Marriott believes associates come first, creating opportunities for training, development, and recognition in a luxury environment with a focus on holistic well-being.

Role Purpose

Manage office operations and administrative functions while supervising and supporting staff. Lead reception and communication processes, maintain office equipment and systems, manage guest interactions, and ensure all company policies and procedures are followed.

Key Responsibilities

Administrative Operations

• Receive and distribute incoming faxes to appropriate personnel and guests.
• Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following up to ensure the problem is corrected.
• Transmit information or documents using a computer, mail, or facsimile machine.
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
• Operate standard office equipment other than computers.

Staff Management & Leadership

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

Guest Services & Communication

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Answer guest questions regarding property services and features and hours of operation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.

Compliance & Standards

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

General

• Perform other reasonable job duties as requested by Supervisors.
• Prepare and review written documents accurately and completely.