Operational Excellence Manager

Role Overview

Operational Excellence Manager at HILL International. This role oversees the Project Management Office (PMO) Department and is responsible for driving efficient project delivery and continuous improvement across the organization.

Role Purpose

To establish and maintain project management standards, ensure alignment with strategic objectives, monitor performance, optimize processes, and foster a culture of operational excellence while ensuring compliance with company policies and best practices.

Key Responsibilities

Strategy & Continuous Improvement

• Develop and obtain ratification for department operating structure and operating processes and procedures based on PMM processes and procedures.
• Review and update policies, processes, and procedures for quality assurance, continuous improvement, risk management, training, and project monitoring and reporting.
• Motivate employees to improve performance by fostering a culture of continuous improvement and innovation.
• Analyze data to identify operational trends and opportunities for improvement.
• Prepare reports on operational performance, including benchmarks against industry standards or best practices.

Governance & Compliance

• Establish and maintain a quality management system for the PMO that is aligned with the PMM.
• Ensure the Stage-Gate Process is applied consistently to projects.
• Ensure that quality assurance management is implemented for each project.
• Review bidder's quality submittals.
• Inform themselves of relevant quality, environmental, safety, and occupational health policies, manuals, and procedures within Hill International and ensure continued compliance with these requirements while employed.

Risk Management

• Implement a risk management procedure and system that aligns with the PMM template, including establishing a typical risk register to facilitate identification of risks, likelihood of occurrence, mitigation measures, and assignment of responsibilities.
• Enforce the establishment of Risk Registers for each project by the Construction Management contractor.
• Review the Risk Registers of all projects on a monthly basis.
• Analyze project performance data to identify risks and issues.

Operations & Process Optimization

• Assess the capability of the existing PMO Department staff and recommend appropriate roles and responsibilities.
• Prepare the department knowledge transfer program, which includes comprehensive on-the-job learning.
• Coordinate with other departments within the organization to ensure successful implementation of initiatives.
• Ensure the timely and accuracy of project data input to the PMIS (including Primavera P6, Oracle Project Module, Oracle Unifier, etc.).
• Provide support in completing all requested tasks in PMIS.

Reporting & Performance Management

• Review, validate, and consolidate project monthly dashboards and reports highlighting any concerns.
• Develop a consolidated NWC dashboard in accordance with available PMIS requirements.
• Develop and issue periodical project dashboards, presentations, and reports to concerned internal and external stakeholders.
• Develop a set of KPIs to measure the performance of projects and clusters.
• Coordinate performance evaluations of contractors and consultants by cluster management and classify them on the basis of capability and performance.

General

• Perform other duties as assigned by the line manager/supervisor.

Qualifications & Experience

• Bachelor's degree in engineering from an accredited university.
• Minimum 20 years' experience in project management environment on large projects, including overall responsibility for setting up and running a PMO.
• Thorough knowledge and demonstrated experience in professional project management processes and procedures.
• Working knowledge of engineering, procurement, contracts, construction, and start-up/set-up work processes.
• Involvement in continuous improvement and capacity building/talent development.
• Demonstrated skill in management, supervisory, and personnel administrative functions.

Skills & Competencies

• Excellent verbal and written communication skills.