Onboarding Specialist

Role Overview

Onboarding Specialist at Ninja. This role supports the Human Resources team in delivering a smooth, efficient, and engaging onboarding experience for new employees.

Role Purpose

Coordinate onboarding activities, support new hire orientation and integration, maintain onboarding documentation, and work closely with different departments to ensure employees are well prepared for their start and transition into the organization.

Key Responsibilities

Onboarding Coordination

• Coordinate the onboarding process for new employees from offer acceptance through their initial integration into the organization.
• Coordinate and support new employee orientation sessions, including induction schedules and required onboarding information.
• Coordinate with Talent Acquisition, HR Operations, Government Relations, IT, Administration, and hiring managers to ensure onboarding readiness.
• Monitor onboarding checklists and follow up on outstanding onboarding activities and requirements.

Employee Support

• Serve as a primary HR contact for new employees during the onboarding period and provide support throughout their transition.
• Follow up with new employees during their initial employment period and support probation-related activities with hiring managers and HR Operations.
• Address onboarding-related inquiries and escalate issues to the relevant HR team when required.

Systems and Documentation

• Follow up on system access, equipment, workstations, email accounts, documentation, and other requirements before the employee's joining date.
• Collect, review, and maintain accurate onboarding documentation and employee records in coordination with HR Operations.

Process Improvement

• Gather onboarding feedback and support initiatives to improve the onboarding process and employee experience.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 1–3 years of experience in Human Resources, Employee Onboarding, HR Operations, or Employee Services.
• Experience coordinating onboarding activities with multiple departments and stakeholders.
• Good understanding of employee onboarding processes and HR operational practices.

Skills & Competencies

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple tasks and deadlines.
• Ability to handle confidential employee information with professionalism and discretion.
• Proficiency in Microsoft Office and HR systems or databases.