Onboarding and Licensing Manager

Role Overview

Onboarding and Licensing Manager at American Hospital Dubai. The role leads end-to-end professional licensing, pre-boarding, and onboarding across the organization, ensuring healthcare professionals meet Dubai Health Authority (DHA) licensing requirements and complete all pre-employment and joining requirements accurately and on time.

Role Purpose

To establish and manage standardized licensing and onboarding workflows that process clinical, administrative, support, leadership, and international hires in compliance with DHA regulations, organizational policy, and audit requirements, while maintaining service quality and candidate experience.

Key Responsibilities

Licensing and Regulatory Compliance

• Lead the Licensing and Onboarding function across all assigned workforce groups, establishing standardized workflows, service levels, responsibilities, escalation pathways, and controls from offer acceptance through successful joining and onboarding completion.
• Oversee DHA professional licensing activities for applicable healthcare professionals, including eligibility review, document validation, DataFlow Primary Source Verification, required assessments, registration, license activation, renewal, cancellation, and maintenance of current licensure records.
• Ensure candidates meet applicable qualification, experience, good-standing, registration, and credential requirements before submission; coordinate complex or exceptional licensing cases with DHA, DataFlow, candidates, recruiters, clinical leadership, and other relevant stakeholders.
• Maintain complete, accurate, confidential, and audit-ready licensing and onboarding records, trackers, employee files, expiry schedules, approvals, and system data; ensure compliance with DHA, JCI, organizational document-retention, privacy, and delegated-authority requirements.

Pre-Boarding and Mobilization

• Direct pre-boarding and mobilization activities including reference checks, pre-employment medical requirements, visa coordination, travel arrangements, housing coordination, medical and malpractice insurance requests, employee documentation, ID preparation, and joining readiness for local and international hires.

Onboarding Operations

• Oversee onboarding for clinical, administrative, support, senior leadership, and executive hires, ensuring timely completion of joining formalities, job description acknowledgement, required orientation, induction materials, hospital/clinic introductions, system access coordination, and mandatory pre-employment documentation.

Stakeholder Coordination

• Coordinate with Medical Affairs and relevant clinical governance teams for physician and independent-practitioner credentialing and privileging requirements, ensuring HR onboarding and DHA licensing processes are synchronized without replacing statutory medical credentialing responsibilities.

Reporting and Performance Management

• Monitor and report licensing and onboarding KPIs including time to license, time to onboard, application turnaround, file completeness, pending cases, license expiries, candidate drop-off, onboarding completion, service-level performance, and recurring process risks; implement corrective actions and escalate material exceptions.

Process Improvement and Digital Transformation

• Lead process improvement and digitalization of licensing and onboarding activities, including workflow automation, standard templates, candidate communication, portal/system controls, expense governance, and vendor coordination.

Team Leadership and Development

• Manage and develop the Licensing and Onboarding team through workload allocation, coaching, competency development, cross-training, succession planning, and clear accountability for compliance, service quality, candidate experience, audit readiness, and organizational priorities.

General Duties

• Undertake any other duties, responsibilities, or assignments reasonably required to support the effective performance of the role and the operational needs of the organization.

Qualifications & Experience

• Bachelor's Degree in Human Resources, Business Administration, Healthcare Administration, Management, or a related discipline; Master's Degree is preferred.
• Professional HR certification such as CIPD, SHRM, HRCI, or equivalent is preferred.
• Minimum of six (6) to ten (10) years of progressive Human Resources experience, including at least three (3) years in healthcare licensing, onboarding, credentialing support, HR operations, or a related supervisory/managerial role.
• Demonstrated experience managing DHA licensing processes for healthcare professionals and coordinating DataFlow Primary Source Verification, assessments, registration, activation, renewal, cancellation, and complex licensing cases.
• Strong experience managing high-volume onboarding and international mobilization, including visas, travel, housing, pre-employment medicals, insurance, employee documentation, orientation, and joining readiness.
• Experience supervising a team, managing operational KPIs and service levels, preparing management reports, resolving escalated candidate and employee cases, and leading process improvement or digitalization initiatives.
• Experience within a tertiary, multi-site, or JCI-accredited healthcare organization is highly preferred, with exposure to physician, nursing, allied health, administrative, support, senior leadership, and executive onboarding.

Skills & Competencies

• Excellent command of spoken and written English.
• Well-versed in Microsoft Office applications.