وصف الوظيفة
Role Overview
Officer - VTC Reception at Al Ghurair, responsible for front-desk customer service and administrative reception duties.
Role Purpose
Maintain high standards of customer service at the site, handle all customer interactions in a professional and cordial manner, and ensure the reception area operates smoothly and efficiently.
Key Responsibilities
Customer Service
- Receive customers at the front desk by greeting, welcoming, and directing them appropriately.
- Direct customers to the appropriate person in the office.
- Guide and clarify customer queries according to their requests.
- Maintain a high standard of customer service at the site.
Communication & Call Management
- Answer, screen, reply to, and forward incoming calls effectively.
- Receive and sort all incoming mails from customers and RTA according to management directives.
Operations & Administration
- Issue tokens for the queue management system according to required service of customers.
- Perform clerical receptionist duties including filing, photocopying, typing, and faxing in Arabic and English.
- Keep the counter uncluttered and clean.
- Give top priority to all work.
Issue Resolution
- Receive any complaints and forward them to the concerned person.
Qualifications & Experience
- High School or equivalent.
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