Officer Trade Finance.NY-Operations.41.Operations Group

Role Overview

Officer Trade Finance at Mashreq, New York Operations Group. Responsible for handling Trade Finance and Lending product transactions for the Branch, including Letters of Credit, LC Reimbursements, and Loans, in strict adherence to internal policies, regulatory requirements, and compliance standards.

Role Purpose

Support Centralized Operations (MGN India) in line with SOPs and SLAs to ensure accurate, timely, and value-added customer service. Serve as backup to the Senior Officer – Trade Finance when required, maintaining operational efficiency, audit readiness, and high service quality through direct interaction with customers, Head Office, auditors, regulators, exporters, and local and international banks.

Key Responsibilities

Transaction Processing

• Handle Trade Finance, LC Reimbursements, and Loans transactions accurately and efficiently in compliance with Standard Operating Procedure and Service Delivery Standards.
• Discuss with Senior Officer Trade Finance and contact customers and correspondents to seek clarification on LC instructions and document contents before processing to minimize rework and errors.
• Scan mail, telex, and fax LCs, Amendments, Reimbursement Claims, and Documents presented to Centralized Operations Dubai strictly according to procedure and agreed SDS, ensuring uninterrupted and prompt services to customers.
• Apply thorough knowledge of Trade Finance, LC Reimbursements, Loans process flow, operating systems, and SWIFT to perform assigned work efficiently, avoid reworking, and minimize errors, complaints, and audit or examination exceptions.

Compliance & Regulation

• Adhere to all policies, procedures, local laws, and regulations while handling all transactions and matters related to Trade Finance including LCs, Amendments, Documents, and related items.
• Advise customers on LCs and Amendments on a timely basis after ensuring compliance with all regulatory requirements.

Stakeholder Management

• Liaise with Centralized Operations Dubai to provide assistance in processing and handling transactions and customer matters properly and promptly.
• Coordinate with customers in advising, reviewing, and discussing their LCs, documents, discrepancies, and payments and charges to provide seamless services within agreed TAT.
• Make courtesy calls to beneficiary Trade Finance teams to ensure prompt and good service, encourage additional business, verify customer satisfaction, and chase operations for any urgent processing as requested by beneficiaries.

Operations & Documentation

• Maintain and update documents, correspondence, and other records systematically to ensure efficient retrieval.
• Review and consolidate statements and reports, arrange MIS with accuracy and timely submission.

Continuous Improvement

• Identify bugs and flaws and propose improvements in operating systems and procedures to enhance efficiency.
• Search old records and identify valued exporters to locate significant gaps between LCs for marketing purposes.

Qualifications & Experience

• At least 5 years' experience in related fields.
• Thorough knowledge of basic banking, trade finance, UCP/URR, and loan administration.
• Fully conversant with operating systems including sending messages through SWIFT.
• Conversant with payments processing.
• Experience with accounts reconciliation.

Skills & Competencies

• Strong keyboard and PC skills.
• Strong Microsoft Office skills, including email and internet.
• Organization skills.
• Prioritization skills.
• Communication skills.