Officer - Sales & Service

Role Overview

Officer - Sales & Service at Al Ghurair, based on-site at a dealership location.

Role Purpose

Administer vehicle preparation, sales documentation, and logistics processes across the dealership network. Ensure compliance with AG Auto policies, legal requirements, and dealer management system protocols while supporting the sales and service teams through all stages of vehicle lifecycle management.

Key Responsibilities

Vehicle Preparation & Administration

• Administrate the preparation of new vehicles through the dealer management system.
• Administrate the process of vehicle booking for inspection and preparation.
• Administrate the process of vehicle movement, preparation for sale and display at location, including bodyshop or separate service locations.
• Liaise with the sales and service team with progress updates and invoice confirmation.

Documentation & Compliance

• Ensure all sales vehicle documentation is followed correctly to invoice and in the correct location system with correct location.
• Administrate the process of sales after booking.
• Guide the sales team in process, compliance to AG Auto policies and legal requirements.
• Ensure the administration purchase and sales process is adhered to at all times.

Vehicle Registration & Management

• Administrate the registration and vehicle management of demonstrators and courtesy vehicles.
• De-register vehicles at point of purchase or trade-in.
• Facilitate the passing and registration process.

Operations & Logistics

• Manage logistical requirements, driver and valet process.
• Capture customer data.
• Demonstrate proactive follow-up with the sales and service team.

Process Improvement & Support

• Empower recommendations for improvements to administration processes.
• Support direct line manager to reach company goals and objectives.
• Collaborate with colleagues.
• Understand objectives and key performance indicators.
• Monitor customer service satisfaction measures.

Qualifications & Experience

• Diploma or Degree in any discipline.
• At least 3 years' experience in automotive sales and service.
• Previous experience in automotive administration and stock management.

Skills & Competencies

• Strong experience in back-office operating system, ideally in Annata or other associated dealer management systems.
• Strong command of MS Excel.
• Ability to understand and follow the administration sales process.
• SAP is an advantage.