Officer - Quality

Role Overview

Officer – Quality at Sheikh Khalifa Medical City Ajman (SKMCA), Ajman.

Role Purpose

Develop and implement the Quality and Patient Safety Program while ensuring regulatory compliance, driving continuous improvement, and fostering a culture of excellence and patient safety across the organization.

Key Responsibilities

Policy Management

• Coordinate and support the development, implementation, and monitoring of SKMCA policies and procedures.
• Ensure policies comply with regulatory requirements and accreditation standards.
• Facilitate timely review, approval, and communication of policies with relevant stakeholders.

Accreditation & Certification

• Support continuous readiness for external accreditation and certification programs.
• Participate in tracer activities, onsite surveys, and follow-up improvement initiatives.
• Work collaboratively with teams to ensure ongoing compliance with accreditation standards.

Performance Monitoring

• Coordinate with internal teams to collect performance data, ensure timely updates, and resolve any data gaps or inconsistencies.
• Maintain and update KPI profiles, ensuring alignment with organizational objectives, definitions, and measurement standards.
• Collect performance data from relevant sources, validate accuracy, and conduct basic analysis to support performance monitoring and reporting.

Patient Safety Culture

• Support implementation of SKMCA's patient safety framework.
• Facilitate safety culture surveys and communicate initiatives across departments.
• Identify and address key areas for improvement based on survey results.

Quality Improvement Projects

• Coordinate and support system-wide performance improvement initiatives.
• Facilitate QI projects and educational activities aligned with the QI framework.

Risk Management

• Support the development and implementation of an integrated Risk Management Framework.
• Monitor and improve outcomes in areas such as FMEA, incident reporting, sentinel events, case reviews, and peer reviews.
• Participate in system-level taskforces to develop aligned risk management initiatives.

Strategic & Team Contribution

• Participate in strategic planning, team meetings, and interdepartmental liaison to achieve department goals.

Qualifications & Experience

• Bachelor's degree in clinical, quality, or relevant health-related field.
• Minimum 5 years of experience in healthcare quality.
• Strong knowledge of quality and patient safety regulations, standards, and accreditation requirements.
• Recognized quality certifications such as CPHQ, CPPS, CMQ, or equivalent.
• Experience background preferred in JCI, ACHS, or CCPS programs.

Skills & Competencies

• Excellent communication, analytical, and problem-solving skills.
• Proficient in MS Office and computer applications.
• Ability to manage multiple priorities and meet deadlines.
• Strong organizational and negotiation skills.
• Fluent in English; Arabic is advantageous but not essential.
• Knowledge of healthcare laws, regulations, and hospital protocols.