Officer, Payment Operations.OPS - Inward Remittances Centre.Operations Group

Role Overview

Officer, Payment Operations in the Operations Group, Inward Remittances Centre at Mashreq.

Role Purpose

Manage and oversee payment operations within the inward remittances centre, ensuring smooth processing, compliance, and operational excellence across remittance transactions.

Key Responsibilities

Payment Processing

• Process inbound remittance transactions accurately and within service level agreements.
• Reconcile payment records and identify discrepancies.
• Monitor transaction flow to ensure timely completion.

Compliance & Documentation

• Maintain regulatory compliance across all payment operations.
• Ensure proper documentation and record-keeping standards are met.
• Verify transaction details against compliance requirements.

Stakeholder Coordination

• Liaise with internal departments to resolve payment-related issues.
• Support customer inquiries related to remittance transactions.
• Escalate exceptions to appropriate management levels.

Operations Management

• Monitor operational metrics and performance indicators.
• Report on remittance centre activities and transaction volumes.
• Assist in optimizing operational workflows and procedures.
• Full details are available on the employer's original posting.