Officer - Information Technology

Role Overview

Officer - Information Technology at Majid Al Futtaim, MAF Retail, Hypermarket Kuwait.

Role Purpose

Provide first-level IT support to all business units by receiving, prioritizing, documenting, and actively resolving IT-related requests and technical issues in a timely manner while delivering excellent customer care in a busy helpdesk environment.

Key Responsibilities

Service Delivery

• Provide first-level IT support to all business units for IT-related requests.
• Deliver hotline support during non-office hours, weekends, and holidays when required.
• Troubleshoot IT products and services and resolve user technical issues efficiently.
• Follow up with users to verify that implemented solutions have resolved issues effectively.

Incident & Request Management

• Record incidents, requests, and problem details accurately in the Service Desk tool.
• Update and manage support tickets, ensuring proper documentation and timely closure.
• Coordinate, test, and review system change requests submitted by business users.

Operational Support

• Support IT initiatives and action plans that enhance operational productivity, performance, and effectiveness.

Qualifications & Experience

• Bachelor's Degree in Computer Science or an equivalent field.
• 0-2 years of experience within an IT department or IT support function.

Skills & Competencies

• Strong business communication and presentation skills.
• Highly organized with the ability to handle multiple tasks simultaneously.
• Good time management and prioritization skills.
• Strong problem-solving abilities with high attention to detail.

Additional Information

• Work in a friendly environment where everyone shares positive vibes and is excited about the future.
• Work with over 45,000 diverse and talented colleagues, all guided by the Leadership Model.