Officer, Government Relations

Role Overview

Officer, Government Relations at Mashreq. The position is based in the UAE and Qatar, supporting government and regulatory liaison operations.

Role Purpose

Process, handle, and respond to requests and queries received from Courts, Police, Public Prosecution, and Minor Affairs authorities across the UAE and Qatar. Ensure all customer and non-customer cases are handled in a timely, accurate, compliant, and risk-free manner while supporting the Manager and team in meeting unit objectives.

Key Responsibilities

Case Processing and Handling

• Process and handle UAE Court Orders as per approved procedures.
• Process and handle Qatar Court Orders and LEA requests within defined SLAs.
• Handle Police letters and enquiries across all UAE emirates.
• Handle Public Prosecution and CID correspondence in the UAE.
• Process cases through Velocity—MOFT system where applicable.

Correspondence and Communication

• Manage and respond to email enquiries received from government entities or stakeholders.
• Ensure all correspondence complies fully with regulatory instructions and internal policies.

Coordination and Follow-up

• Monitor, coordinate, and follow up on assigned cases to ensure timely closure.
• Coordinate with branch managers, unit heads, and internal departments (CIBG, RBG, Operations, and Head Office) to support the resolution of issues raised by government entities, strictly in line with approved procedures, SLAs, and internal policies.
• Follow up on issues with internal stakeholders within Mashreq.
• Maintain effective coordination with external stakeholders.

Process Support and Improvement

• Assist with the execution of approved processes, controls, and requirements related to government and regulatory entities.
• Support initiatives that improve operational efficiency and service quality within the unit.