Officer - Government Relations (UAE National)

Role Overview

Officer - Government Relations at Mashreq, based in the UAE. This role is available to UAE Nationals only.

Role Purpose

The Government and Regulatory Officer processes, handles, and responds to requests and queries received from Courts, Police, Public Prosecution, and Minor Affairs authorities across the UAE and Qatar, ensuring all customer and non-customer cases are handled in a timely, accurate, compliant, and risk-free manner. The role supports the Manager and team in meeting unit objectives by assisting with execution of approved processes, controls, and requirements related to government and regulatory entities.

Key Responsibilities

Government & Regulatory Correspondence

• Process and handle UAE Court Orders as per approved procedures
• Process and handle Qatar Court Orders and Law Enforcement Authority requests within defined SLAs
• Handle Police letters and enquiries across all UAE emirates
• Handle Public Prosecution and Criminal Investigation Department correspondence in the UAE
• Manage and respond to email enquiries received from government entities or stakeholders

Case Processing & Compliance

• Process cases through Velocity - MOFT system where applicable
• Ensure all correspondence complies fully with regulatory instructions and internal policies
• Monitor, coordinate, and follow up on assigned cases to ensure timely closure

Coordination & Stakeholder Management

• Coordinate with branch managers, unit heads, and internal departments (CIBG, RBG, Operations, and Head Office) to support resolution of issues raised by government entities
• Follow up on issues with internal stakeholders within Mashreq
• Maintain effective coordination with regulators and internal and external support teams (for example Technology)

Operational Excellence

• Support initiatives that improve operational efficiency and service quality within the unit
• Perform other tasks as assigned by line management

Qualifications & Experience

• UAE National