Officer, Front Office - Dubai (Emiratised Role - Part time)

Role Overview

Officer, Front Office at First Abu Dhabi Bank in Dubai. This is an Emiratised part-time role.

Role Purpose

Deliver exceptional front office and reception services, managing visitor interactions, coordinating office operations, and maintaining a professional, welcoming environment at all building entrances and reception areas.

Key Responsibilities

Visitor Management

• Meet and greet visitors to the office.
• Direct or escort visitors as required.
• Host visitors while they await their scheduled appointments.
• Coordinate with security for any client visit.

Communications & Correspondence

• Receive, direct and relay telephone messages and fax messages.
• Answer all incoming calls and handle caller inquiries at all times.
• Receive and deliver or forward mail to concerned staff, offices or departments.
• Stamp all general correspondence if needed or applicable.
• Maintain the general filing system and file all correspondence.

Office Operations & Support

• Assist in the planning and preparation of meetings, conferences and conference telephone calls.
• Act as the point of contact for the Corporate Services department, including pantry, stationery and subscriptions.
• Maintain an adequate inventory of office supplies for the front of house.
• Coordinate the repair and maintenance of office equipment.
• Make preparations for soft services related tasks.
• Provide word-processing and secretarial support for the soft services unit.
• Perform other related duties as required for the soft services unit.

Customer Service & Support

• Respond to staff and visitor inquiries.
• Assist customers with any issues and complaints and direct them to concerned staff, offices or departments.
• Assist other staff as requested.

Facility & Appearance Standards

• Ensure the look and feel of the front of house and building entrances is maintained at all times.
• Adhere to grooming standards at all times.
• Comply with limited mobile phone use in public or in front of customers.
• Ensure no eating, including chewing gum, at the desk.
• Keep no cigarettes, car keys, makeup or other personal items on top of the work desk or station.
• Maintain a neat and organized work desk or station.

Conduct & Compliance

• Always smile, be friendly and approachable.
• Do not turn your back to customers or use impolite body language.
• Follow all relevant departmental policies, processes, standard operating procedures and instructions to ensure work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organisation's values and ethics at all times to support the establishment of a value-driven culture within the bank.

Qualifications & Experience

• Graduate.
• Experience in a known organization, national or international.
• Five-star hotel industry background is desirable.
• VIP interactions experience.

Skills & Competencies

• Excellent communication skills in English.
• Professional outlook and customer-oriented approach.
• Professional attitude.
• Attention to detail.
• Customer care.
• Customer behaviour and interaction skills.
• Customer communication skills.
• Concierge skills.

Additional Information

• Part-time contract.
• Emiratised role.