Officer - CPU.Qatar-OPS-CPC Management.Operations

Role Overview

Officer - CPU, Qatar Operations (CPC Management), Mashreq. This role is based in Qatar and reports to CPU Operations leadership.

Role Purpose

Monitor, supervise and check end-to-end processing of financial transactions and documents across Cheque Clearing, Collection, Remittances, Salaries Processing, Standing Orders and Financial Postings. Ensure processing adheres to laid-down policies and procedures, executes within agreed TAT and Cut-off times, and delivers high customer satisfaction through process optimization and error reduction.

Key Responsibilities

Transaction Processing & Compliance

• Scrutinize, check and manage timely processing of Cheques, Remittances, Standing Orders, Salaries, Collections and Voucher Postings.
• Ensure all policies, rules, regulations, guidelines and practices are complied with before authorizing or releasing payments.
• Ensure Compliance, AML and regulatory requirements are adhered to while checking and crediting transactions.
• Ensure checking of EJ and Online reports with vouchers promptly after posting of transactions with due diligence, covering all significant data including authenticity of message, transaction and cheques, value date, currency, ordering customer or institution, beneficiary name and title with account number and other miscellaneous information.

Stakeholder Support & Consultation

• Provide day-to-day consultation to Branches, Internal Customers, FID, various Departments and Units in Head Office regarding In and Out Remittances, Vostro and Nostro operations, Cheque Clearing and Collection, Standing Orders and Salaries Processing in accordance with international practices, OPM, SOPs, APPM, Compliance, Anti-Money Laundering and Local rules and regulations.
• Intervene and resolve customer queries and complaints of critical nature to maximize satisfaction.

Operations Management & Reporting

• Provide figures of drawings in various currencies to TOC to enable them to arrange funds in correspondent bank accounts and avoid any overdraft compensation.
• Ensure checking of various daily reports, statements and statistics and take corrective and preventive actions.
• Capture statistics to determine root cause and fix gaps to maximize productivity and customer satisfaction.
• Ensure exceptions are recorded and reported in a timely manner.
• Involve in resolving system-related issues which are stopping day-to-day processes and activities.

Process Optimization & Continuous Improvement

• Customize work processes and re-engineer standard process flows to optimize resource utilization, eliminate redundant steps and bottlenecks.
• Implement steps to reduce errors and reworks.
• Suggest review and alignment in operating procedures wherever required to simplify workflows and ensure they are workable, standardized, cost-effective and cover Bank risks adequately.
• Take initiative to achieve business objectives for self and help and support colleagues in achieving theirs.

Qualifications & Experience

• Graduate degree.
• 5 years of bank operations experience, of which minimum 3–5 years at Officer level.
• Thorough and in-depth knowledge of Remittances, Cheques and operations.
• Comprehensive knowledge of general banking activities, Local and International practices.

Skills & Competencies

• Conversant with operating systems, Financial systems, SWIFT, QATCH and Flexcube.
• Full awareness of Compliance, AML and Regulatory requirements.
• Strong interpersonal skills.
• Strong problem-solving skills.
• Strong communication skills.
• Strong analytical skills.