Officer, Collection Operations

Role Overview

Officer, Collection Operations at First Abu Dhabi Bank (FAB).

Role Purpose

Manage collection cases and legal proceedings across multiple case types, coordinate with external law firms, maintain accurate system records, and support the collections and recovery teams with legal guidance and case progression.

Key Responsibilities

Case Management & Coordination

• Coordinate with law firms on new cases assigned for ADGM court and other case types including cheque execution, REPO, and civil cases against the bank.
• Follow up across all stages of assigned cases and update systems and trackers accordingly.
• Ensure allocation of cases to service providers is monitored closely, with particular attention to Abu Dhabi cases.
• Liaise with law firms to ensure cases are filed according to agreed timelines and share additional required documents.
• Handle assigned cases against the bank and extend support as required.
• Ensure original files are retrieved and returned in accordance with process and policy.

Stakeholder Management & Support

• Serve as backup for team members who are absent from office or on leave across criminal, civil, legal notice, REPO, and cheque execution matters.
• Attend expert meetings as required and review commentaries and memos.
• Work closely with Collection and Recovery teams to provide legal support and advisory guidance when applicable.
• Handle referred requests and escalations related to collections received through various channels and drive them to resolution.

Operations & Compliance

• Update systems and legal flags for all allocated cases.
• Attend training and adhere to company policies and values.
• Enforce company policies without creating negative reactions.
• Complete mandatory training on a timely basis.
• Remain updated on bank policies, procedures, central bank regulations, and recent developments.
• Offer timely resolution and ensure satisfactory customer experience.

Professional Development

• Agree performance goals with line manager at the start of the year and ensure achievement throughout the year.
• Identify training and development requirements and coordinate with reporting manager to arrange and attend required trainings.
• Strive to achieve the highest levels of proficiency in all competencies and skills required for the role.
• Keep current on professional developments, new techniques, and current issues through continued education and professional growth.

Qualifications & Experience

• Bachelor's degree.
• Minimum 3 years of relevant experience in the banking sector.