وصف الوظيفة
Role Overview
Officer - Business Banking Liabilities - Profile Change at RAK BANK. This role manages and executes customer profile updates and related changes within the bank's systems for business banking clients, ensuring accuracy, compliance, and timely processing of requests while maintaining high standards of customer service and operational integrity.
Role Purpose
The Profile Change Officer is responsible for processing, validating, and implementing customer profile updates for business banking clients while ensuring full compliance with regulatory requirements, maintaining data integrity across systems, and coordinating seamlessly with internal teams and external stakeholders.
Key Responsibilities
Customer Profile Management
- Process requests for changes in customer profiles, including authorized signatories, company name, legal status, contact details, and ownership structure.
- Validate documentation submitted by clients for profile changes.
- Ensure updates are accurately reflected in core banking systems.
Compliance & Risk Control
- Verify changes against regulatory requirements including KYC, AML, and FATCA.
- Ensure adherence to internal policies and audit standards.
- Flag discrepancies or suspicious activities to compliance teams.
Coordination & Communication
- Liaise with Relationship Managers, Operations, Credit and Compliance teams for smooth execution of profile changes.
- Communicate with clients for clarification or additional documentation.
System & Data Integrity
- Maintain accurate records of all profile change requests.
- Conduct periodic checks to ensure data consistency across systems.
Process Improvement
- Identify gaps in the profile change process and suggest enhancements.
- Support automation initiatives to improve turnaround time.
Reporting
- Prepare daily and monthly MIS reports on profile change requests and status.
- Track SLA adherence and escalate delays.
Qualifications & Experience
- Bachelor's degree in Commerce, Business Administration, or related field.
- Minimum 2 years' experience in banking or financial services, with a focus on compliance.
- Proficiency in different legal structures, including sole proprietorship, partnership, and LLC, and relevant documentation.
- Experience in business controls or compliance support.
- Experience in customer communication and documentation.
Skills & Competencies
- Knowledge of KYC, AML, and FATCA regulatory frameworks.
- Proficiency in core banking systems.
- Customer communication skills.
- Documentation review and validation.
- Attention to detail and data accuracy.
- Cross-functional coordination and stakeholder management.
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