Officer - Administration

Role Overview

Officer - Administration at AL GHURAIR, providing administrative and clerical support to companies and organizations.

Role Purpose

Perform all administrative and clerical duties necessary for effective office management while developing improved processes, policies and procedures to drive greater efficiencies and customer satisfaction.

Key Responsibilities

Strategic Planning & Process Improvement

• Develop, implement and communicate improved processes, policies and procedures on a continuous basis, always seeking greater efficiencies and higher customer satisfaction
• Prepare expense reports and office budgets
• Maximize communication and synergy between the team and supervisors on site
• Organize and attend regular staff meetings, using them as a basis for the development of consistent standards in quality working and behavior
• Monitor and demonstrate achievement of agreed service levels and lead on improvement
• Ensure that all necessary documentation is in place and is aligned with the company quality assurance system
• Work closely with the company management team to identify and implement innovations that will enhance operational efficiencies and profit

Operations

• Answer telephone calls, respond to queries, and reply to emails
• Schedule meetings and book conference rooms
• Manage office supplies and order new supplies as needed
• Systematically file important company documents
• Forward all correspondence, such as letters and packages, to staff members
• Hire maintenance vendors to repair or replace damaged office equipment
• Motivate technical staff to give timely and comprehensive feedback

Qualifications & Experience

• Minimum 2 years of experience as Administrator
• Bachelor Degree in Business Administration preferred

Skills & Competencies

• Self-motivated and ability to work independently
• Problem-solving skills
• Computer skills
• Communication skills
• Time management