Nurse Manager SP - Outpatient

Role Overview

Nurse Manager SP - Outpatient at American Hospital Dubai. The role oversees the Outpatient Nursing department, planning, implementing, supervising, and evaluating patient-centered care delivery within established institutional policies, procedures, and professional nursing standards.

Role Purpose

Coordinate multidisciplinary patient care, manage human and financial resources, develop staff professionally, participate in strategic planning, and enforce Joint Commission International (JCI) requirements including International Patient Safety Goals and national and international standards.

Key Responsibilities

Operational Management

• Coordinate and direct daily patient care and clinic operations in outpatient areas.
• Maintain continuous physical presence within outpatient areas and respond to requests for assistance.
• Assign personnel to patients based on acuity of care needs and staff availability.
• Conduct frequent rounds throughout outpatient areas to ensure appropriate functioning.
• Facilitate patient flow in outpatient areas.
• Check staffing of each unit and make changes as required to cover illness, increased acuity, and vacations.
• Analyze workload and skill mix requirements to meet patient care needs.
• Coordinate overall patient flow processes with outpatient area management.
• Investigate and report errors and incidents such as patient falls, injuries, and medication errors.
• Ensure availability of supplies and equipment to meet patient care needs.
• Plan material resource use by projecting needs over the calendar year.
• Monitor equipment usage and maintenance.
• Oversee and follow up on various required data collection in outpatient areas.
• Report in writing any problematic situations, observed deficiencies, or policy breaches.
• Take corrective action when violations occur.
• Inspect the unit daily for staff compliance with policies, procedures, regulations, and standards.

Administrative Management

• Enforce attendance policies.
• Implement sick leave policies.
• Manage vacation scheduling.
• Oversee new employee orientation as well as preceptorship and mentorship programs.
• Allocate and delegate tasks effectively.
• Communicate individual goals to staff.
• Explain personnel policies to employees and ensure adherence to policies.
• Participate in Human Resources activities including training, professional development, mentoring, counseling, and performance evaluations.
• Submit complete investigative reports and recommend corrective actions when needed.
• Maintain current knowledge of nursing practice to identify and evaluate clinical issues.
• Show commitment to maintaining and enhancing professional competence through continuing education, seminars, and nursing research.
• Formulate and meet professional goals including attendance in management courses.

Staff Development & Management

• Ensure nursing practice includes physical, psychological, social, and cultural dimensions utilizing the nursing process.
• Oversee collaboration with the multidisciplinary health care team and coordination of medical and nursing management of patient care.
• Assist nursing personnel in development of clinical decision-making and problem-solving skills through case consultation, clinical demonstration, case review, and rounds.
• Stimulate good judgment and critical and analytical thinking among nursing staff.
• Promote Patient-Centered Care (PCC) dimensions and follow up with subordinates to ensure implementation in daily activities.
• Provide input in formulating patient care policies and procedures.
• Evaluate all nursing activities related to patient care.
• Check on nurses' job performance and provide guidance and advice as required.
• Monitor compliance for accurate reporting and documentation of all patient care.
• Encourage and assist staff in dealing appropriately with conflict.
• Conduct and contribute to staff meetings.
• Recognize and reward staff for motivation and exceptional performance.
• Collaborate with Nursing Clinical Education and preceptors on evaluating nursing staff during orientation and on an ongoing basis.
• Act as a role model in the application of standards and philosophy of nursing practice.
• Monitor emotional support and measures to alleviate fear and anxiety are properly implemented.
• Promote patient and family education activities in nursing units.
• Follow up on proper coordination of care with patients, families, and health care providers when applicable.
• Assume responsibility for infection control, safety, and comfort of patients.
• Ensure establishment of responsibilities and identification of priorities and performance standards.

Policy & Compliance

• Assist with development and implementation of hospital policies and procedures, standards of performance and productivity, quality assurance, safety, environmental and infection control, and other regulatory requirements.
• Collaborate with other departments for coordination, troubleshooting, and problem-solving of related issues.
• Participate in quality improvement activities.
• Submit monthly and annual reports on a timely basis.
• Maintain required patient and non-patient-related records, data, reports, and statistics for administrative purposes.
• Attend meetings as required.
• Participate in own performance review.
• Integrate constructive feedback and recommendations into practice.
• Assume responsibility for meeting JCI-required mandatory education including fire, safety, Basic Life Support (BLS), infection control, and others.
• Enforce Joint Commission International (JCI) requirements, including but not limited to International Patient Safety Goals, and national and international standards.

Qualifications & Experience

Education

• Bachelor's degree in nursing with a minimum of three (3) years full-time course duration, OR
• Degree in Nursing with a minimum of two (2) years course duration and Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, or Australia.

Professional Experience

• Minimum of seven (7) years of nursing experience in Outpatient Nursing.
• Minimum of three (3) years of Managerial Experience in Outpatient Nursing.
• Knowledge of Joint Commission International Accreditation (JCIA).

Licenses & Certifications

• Valid License/Registration to practice in home country and/or country of last employment (where applicable).
• Minimum of a valid Basic Life Support (BLS) Certification or others according to the scope of practice.

Preferred Qualifications

• Post Graduate Qualification in Nursing Management/Advanced Clinical Speciality.

Special Requirements for UAE Nationals

• Graduates of UAE or non-UAE universities are exempted from the experience and clinical training requirements for the applied title.
• Must submit a copy of birth certificate and the mother's family book.

Special Requirements for Non-UAE Nationals Graduating from UAE Universities

• Required to successfully complete six (6) months of clinical training post-graduation in an APS health facility (except for Registered and Assistant Nurse titles).

Skills & Competencies

• Leadership and Management skills.
• Fluent English language: speak and write.