وصف الوظيفة
Role Overview
Night Manager at Hilton. You will oversee overnight hotel operations and deliver memorable experiences that make every guest's stay exceptional.
Company Overview
Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company maintains an award-winning workplace culture recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune. Hilton operates a suite of world-class brands and is committed to providing the best stay for every guest.
Role Purpose
As Night Manager, you oversee overnight hotel operations while spreading the light and warmth of hospitality. You manage financial controls, resolve guest issues, support emergency situations, and inspire your team to deliver exceptional service every night.
Key Responsibilities
Financial Management & Audit
- Oversee the nightly audit process, ensuring accurate financial reporting and adherence to internal controls.
- Drive financial reconciliation to ensure complete and accurate posting and reconciliation of the day's financial activity across departments.
- Verify accuracy of financial and credit card transactions and resolve complex discrepancies.
Operations & Process Improvement
- Identify reporting anomalies, assess root causes, and collaborate with department leaders to enhance audit accuracy.
- Partner with team members to handle guest issues and assist in emergency situations as needed.
Team Leadership & Development
- Supervise and support team members, monitor performance, and provide coaching.
- Foster a positive and productive work environment.
Skills & Competencies
- Passion for spreading the light and warmth of hospitality.
- Acting with integrity and always doing the right thing.
- Inspiring others through leadership.
- Belief that teamwork drives the best outcomes.
- Sense of ownership and accountability.
- Focus on bringing urgency and discipline to every moment.
Additional Information
- Hilton supports career development whether you are starting your career or exploring something new.