وصف الوظيفة
Role Overview
Network & Collaboration Specialist at Masterworks subsidiary SOOR, based at HQ. The role supports network infrastructure, communication systems, and collaboration platforms to ensure reliable connectivity and communication services.
Role Purpose
Design, implement, maintain, and optimize enterprise network infrastructure, wireless systems, and unified communications platforms while supporting account growth and building client relationships.
Key Responsibilities
Network Infrastructure
- Design, implement, and maintain enterprise LAN, WAN, WLAN, SD-WAN, and data center network infrastructure.
- Configure and support routing and switching technologies using Cisco, Aruba, Juniper, or equivalent platforms.
- Lead network infrastructure projects, including branch connectivity, headquarters deployments, migrations, and technology upgrades.
Wireless Networks
- Design, deploy, and optimize enterprise wireless networks, ensuring seamless connectivity, coverage, capacity, and performance.
- Manage wireless controllers, access points, RF optimization, roaming, guest wireless, and authentication services.
- Support and manage Aruba Wireless Controllers and Huawei Wi-Fi 7 environments.
Security & Access Control
- Implement and manage Network Access Control (NAC) solutions to enforce secure device authentication, user access policies, and network segmentation.
Voice & Communications
- Deploy, configure, and troubleshoot VoIP and Unified Communications infrastructure, including IP telephony, SIP, QoS, and voice gateways.
Operations & Support
- Monitor network and voice performance, proactively identifying and resolving issues to ensure maximum availability.
- Coordinate with vendors, ISPs, and service providers to resolve technical issues and implement new solutions.
- Develop and maintain network diagrams, documentation, operational procedures, and technical standards.
Account Growth & Client Management
- Manage and develop client accounts by identifying opportunities for cross-selling and up-selling additional services and solutions.
- Act as a trusted advisor to clients, building long-term relationships and ensuring high customer satisfaction and retention.
- Collaborate with the sales team to support new business opportunities.
Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- 5 years of experience in IT projects.
- Familiarity with project management methodologies.
Skills & Competencies
- Proficiency in project tracking tools.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Strong attention to detail and follow-through.
- Fluent in English (spoken and written).
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