وصف الوظيفة
Role Overview
Sales Executive position with e& (Etisalat E&) in Dubai, United Arab Emirates. Part of the e& NAFIS Programme, a talent development initiative in collaboration with the Emirati Talents Competitiveness Council designed to develop UAE National talent into the next generation of leaders.
Company Overview
e& is driving future innovation and transformation across the private sector. The e& NAFIS Programme is pivotal to the mission of developing UAE National talent across various fields through placements across e& offices in the UAE.
Role Purpose
The Sales Executive is accountable for receiving, reviewing, and processing customer applications and requirements promptly and efficiently while ensuring all necessary information and documentation are available. The role develops strong customer relationships to generate demand, enhance revenue, and achieve set KPIs while maintaining high customer satisfaction. The Sales Executive proactively identifies up-selling and cross-selling opportunities, provides premium care to critical customers, and manages escalations.
Key Responsibilities
Product Knowledge & Service Delivery
- Develop product knowledge by staying updated with e& service and product offerings.
- Provide accurate product and service information to customers.
- Sell e& products and services in the store, aligning with customer needs.
- Proactively demonstrate services to customers, aiming for high Net Promoter Scores (NPS).
Customer Relationship & Revenue Management
- Develop strong customer relationships to generate demand and enhance revenue.
- Proactively identify up-selling and cross-selling opportunities.
- Provide premium care to critical customers.
- Manage escalations to maintain customer satisfaction.
Process & Compliance
- Ensure adherence to processes, guidelines, and policies in all transactions.
- Implement the Retail Customer Journey as directed.
- Process applications promptly and efficiently.
- Achieve set KPIs.
Qualifications & Experience
- Minimum High School education required.
- Bachelor's degree or diploma in Business Administration, Sales, or related field preferred.
- UAE National with Family Book.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Customer-centric approach.
- Ability to work independently and manage a high volume of applications efficiently.
- Good problem-solving skills.
- Proactive attitude towards resolving customer issues.
- Passion for sales and desire to contribute to company success.
Additional Information
- Participation in e& NAFIS Programme to explore emerging technologies, gain valuable leadership skills, and acquire hands-on experience.
- Designed to prepare participants for roles meeting the evolving requirements of the private sector.