Multi-Property Assistant Sales Manager - Leisure

Role Overview

Multi-Property Assistant Sales Manager - Leisure at Marriott International. This role supports sales and guest services operations across multiple leisure properties.

Role Purpose

Support sales and guest services operations by managing guest inquiries, processing reservations, applying revenue-maximizing sales techniques, and assisting management with employee training and motivation.

Key Responsibilities

Guest Services & Communication

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate individuals or departments such as Sales, Data Administration, and Accounting to resolve guest calls, requests, or problems.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.

Reservations & Revenue Management

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage, including rewards points, show tickets, and gift certificates.
• Process requests for redeeming Marriott Rewards points.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.

Sales & Marketing Support

• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.
• Promote awareness of brand image internally and externally.
• Prepare and review written documents accurately and completely.

Team Leadership & Development

• Assist management in training and motivating employees.
• Serve as a role model.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Compliance & Standards

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

General Duties

• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• No supervisory experience required.

Additional Information

• Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
• The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
• Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.