Mixologist

Role Overview

Mixologist at The Red Palace, a boutique ultra-luxury hotel in Riyadh, Saudi Arabia. This role reports to the Beverage / Bar Manager.

Company Overview

The Red Palace is an ultra-luxury boutique hotel in Riyadh, originally built in 1943. The historic palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication. The hotel offers meticulously restored architecture, curated cultural experiences, and unparalleled service.

Role Purpose

The Mixologist creates and serves exceptional mocktails and other beverages to guests in the hotel's bar and lounge areas. This role requires exceptional mixology skills, a deep understanding of mocktail trends, and a strong customer service orientation.

Key Responsibilities

Beverage Expertise and Execution

• Concoct and serve high-quality mocktails using premium free-spirits and fresh ingredients.
• Demonstrate in-depth knowledge of the hotel's beverage menu and non-alcoholic offerings.
• Provide knowledgeable recommendations and suggestions to guests, enhancing their overall dining and drinking experience.
• Ensure consistent and precise preparation of all beverages, adhering to standardized recipes and techniques.

Guest Service and Satisfaction

• Deliver exceptional customer service, anticipating guests' needs and responding promptly to their requests.
• Engage with guests in a friendly and personable manner, building rapport and fostering a welcoming atmosphere.
• Address guest concerns and feedback in a timely and professional manner, escalating issues to the Restaurant / Beverage Manager as needed.
• Contribute to the overall ambiance and atmosphere of the bar, helping to create a memorable guest experience.

Operational Efficiency

• Maintain a clean, organized, and well-stocked bar area, ensuring all equipment and glassware are in good condition.
• Assist in monitoring and maintaining inventory levels, placing orders as necessary to ensure sufficient stock.
• Adhere to all applicable safety and sanitation policies and procedures, ensuring compliance with local regulations.
• Collaborate with the Restaurant / Beverage Manager and Food & Beverage team to optimize workflows and procedures.

Brand Representation

• Maintain impeccable grooming and demonstrate charm, grace, thoughtfulness, and a welcoming demeanor.
• Anticipate guest needs through warm, genuine, and intuitive service.
• Understand and deliver "emotional luxury" through elegant and discreet service.
• Create guest experience through all sensory touch points in public areas.
• Ensure quality is never compromised.
• Demonstrate generosity in spirit with guests and colleagues alike.
• Establish the hotel's reputation in the local community for quality service through hosting local events.
• Demonstrate professionalism, integrity, and a guest-focused approach.
• Promote and practice the Company's legacy competencies and values in all interactions.

Qualifications & Experience

• High school diploma or equivalent; Hospitality, Culinary, or Bartender certification preferred.
• Minimum 1–2 years of experience as a Bartender in upscale bar or restaurant setting.
• Extensive knowledge of mocktail recipes and mixology techniques.
• Proficiency in preparing a wide range of classic and contemporary mocktails.
• Local market experience is an asset.

Skills & Competencies

• Strong customer service orientation, with the ability to engage with guests and provide exceptional service.
• Excellent problem-solving and multitasking skills, with the ability to work efficiently in a fast-paced environment.
• Familiarity with point-of-sale systems and bar management software.
• Fluency in English; proficiency in Arabic is preferred.

Additional Information

• Flexible to work evenings, weekends, and holidays as required.