Membership Consultant_Membership Sales_Dubai Financial Gate Fitness First UAE_HOSP - Dubai International Financial Centre - Dubai, UAE_Fitness First

Role Overview

Membership Consultant at Fitness First UAE, Dubai International Financial Centre, Dubai. Reporting to the Senior Membership Sales and Renewal Manager, you will engage potential members and guide them through their fitness journey as part of the sales team.

Company Overview

Fitness First operates across the Middle East with a presence in the Dubai International Financial Centre.

Role Purpose

Drive membership sales and ensure seamless onboarding for new members while delivering exceptional customer service to all club members and non-members throughout their membership lifecycle.

Key Responsibilities

Sales & Member Engagement

• Deliver clear, thorough membership options to all potential new members.
• Drive new membership sales daily, weekly, and monthly to meet agreed Monthly Sales Goals.
• Service members from the start of their membership until they are no longer a member.
• Provide unrivalled session delivery and support to client base.
• Deliver excellent customer service to all club members and non-members.

Lead Generation & Prospecting

• Generate 30 new contacts daily with minimum 30 new leads daily.
• Complete 10 follow-ups daily and book 12 appointments daily.
• Conduct 6 presentations daily and close 3 sales daily.
• Collect and gain leads through different forms of lead generation activities, including working on reception.
• Follow Daily Membership Consultant Flow including appointment drives.
• Conduct lead generation activity focused daily on minimum 30 new leads.

Sales Execution & Performance

• Follow the 8 stages of sale for every presentation.
• Fully understand and follow company standard ratios: CA Ratio 30%, SR Ratio 50%, Close Ratio 70%.
• Understand sales commission structure.
• Understand and track sales accelerators including free month vouchers through MF system.
• Achieve immaculate understanding of Sales Pricing structure and available offers.
• Understand vetting and implications of non-compliance.
• Conduct 7 days service calls on all new joiners.

Training & Development

• Maintain updated product knowledge including all club benefits at all times.
• Develop in-depth knowledge of MZ including using the belt at least 8 times monthly.
• Maintain genuine interest in all latest developments in the fitness industry.
• Fully understand the 8 stages of a sale.
• Conduct daily and weekly role play with MSRM and CGM.
• Use Sales scripts from Membership Consultant DAS book.
• Document all training with MSRM in DAS book and on separate training sheets.
• Complete RISE Sales training course.
• Attend quarterly Membership Consultant Training workshop.

Administrative & Systems Management

• Complete Monthly Goal Setting with MSRM.
• Complete Membership Consultant DAS Daily and update in the evening ready for morning MSRM one-on-one.
• Ensure Membership Consultant DAS is functional and being used correctly daily.
• Use TTS system with all booked appointments filled correctly.
• Accurately set up and use 1-12 and 1-31 systems.
• Develop good understanding of MF to offer correct membership options.
• Fully understand Sales Brief detailing what offers are available and how those offers are tracked.
• Understand Terms and Conditions of each membership.
• Full understanding of corporate product and process.

Facility & Cross-Department Liaison

• Inspect the club facilities throughout your shift.
• Promote efficiency and team spirit across the club.
• Liaise with fitness team to help book outstanding GYS or assist with Activate8 process.
• Liaise effectively with all other departments and club members.

Qualifications & Experience

• Secondary Education – A level or equivalent.

Additional Information

• The majority of the role is call center based and driven, though you will also be required to work on reception for lead generation activities.